Business Vetting Customer Support Associate

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Responsibilities

The Business Vetting Customer Support Associate plays a key role in ensuring the accuracy and integrity of business information processed through our internal web-based applications. In this entry-level role, you will work in a supportive, collaborative environment where attention to detail, curiosity, and clear communication are valued. You will review and verify business data, resolve discrepancies using internal and third-party resources, and provide professional, timely support to customers seeking clarification on verification results. 
 
This position offers an excellent opportunity to build foundational experience in data verification, customer support, and operational processes. You will be part of a team committed to accuracy, service excellence, and ongoing development, making it a strong fit for individuals looking to begin their careers in an environment that encourages learning and continuous improvement. 

Qualifications

Core Responsibilities

• Review and validate business data within internal web applications to ensure accuracy and completeness. 
• Investigate discrepancies and verify information using internal tools and authorized third-party data sources. 

• Engage with external providers and public data sources to obtain clarification or supplemental information. 

• Respond to customer questions or concerns regarding verification outcomes in a timely and professional manner. 

• Document verification outcomes, updates, and findings within internal systems. 

• Manage workloads to meet defined service-level turnaround deadlines. 

• Escalate complex cases, potential fraud indicators, or unresolved discrepancies to appropriate internal teams. 

Requirements

• Strong attention to detail with the ability to review data for accuracy and completeness. 

• Excellent English written and verbal communication skills. 

• Ability to handle multiple verification tasks and meet turnaround deadlines. 

• Comfort working with browser-based tools and data entry interfaces. 

• Strong organizational and problem‑solving abilities. 

Additional Skills (Preferred)

• Basic understanding of web applications and graphical user interfaces (GUIs). 
• Exposure to cloud-based tools or SaaS platforms. 
• Previous experience in customer support, data verification, operations, or administrative roles

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.