Manager I, Program & Project Management

Leads the Digital Notification Services team responsible for managing the planning, development, and deployment of member transactional notifications by overseeing and leading the team in the management of workstreams and tasks. Translates strategic objectives and program goals into actionable plans, ensuring alignment with corporate strategy, department/division goals, governance standards, delivery frameworks, and timelines. Partners with business units, cross-functional teams, stakeholders, and executives to define project objectives, monitor progress, resolve issues, manage risks, and support change initiatives and operational improvements. Develops and mentors team members, fostering collaboration, accountability, and continuous improvement. Reports to a Manager II or higher.