Deputy Residential Facilities Ombudsman
Job Description
Initial Posting Date:
05/22/2026Application Deadline:
06/07/2026Agency:
Long Term Care OmbudsmanSalary Range:
$5,984 - $9,190Position Type:
EmployeePosition Title:
Deputy Residential Facilities OmbudsmanJob Description:
Deputy Residential Facilities Ombudsman
Office of the Long Term Care Ombudsman
Limited Duration/Job Rotation Opportunity — 12 Months (with potential extension)
This limited duration position is full benefits‑eligible and has a defined maximum length of service (12 months). Current State of Oregon employees may be eligible for a job rotation. For questions, please contact recruiter, Cassie Graham ([email protected]).
Location Flexibility
We would like to fill this position for our Multnomah and Mid-Valley North regions. We welcome applications from candidates currently residing in these areas or those planning to relocate soon. Join us and make a local impact while enjoying the flexibility of working in your community!
The Office of the Long Term Care Ombudsman, Residential Facilities Ombudsman program is seeking a Deputy Ombudsman to champion the rights of adults and children with intellectual or developmental disabilities who live in group or foster homes and adults with mental health conditions who live in residential settings.
What you’ll do
In this role, you'll meet with residents to learn about what they want their life to look like, advocate for residents to get the services they need, investigate resident complaints, conduct visits to facilities, and foster collaboration with state and local partners.
Key Duties
Program Coordination & Development: Lead advocacy and compliance work in your region; supervise volunteers; address cross-jurisdictional challenges.
Case Management, Hearings & Complaint Investigation: Conduct thorough investigations, review records, and represent residents in administrative hearings.
Technical Consultation & Advice: Provide expertise on laws, rules, and policies; offer training and guidance to staff and volunteers.
Building Collaborative Partnerships: Engage with community partners, participate in public meetings, and promote the mission of the RFO program.
View the entire job description here.
What We Are Looking For
Minimum Qualifications:
Five years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations, specifically in the context of advocacy or providing services/supports to people with disabilities. Three of the five years must be above the technical support level. College-level course work may substitute for experience based on 45-quarter units per year, up to a maximum of three years.
OR
A bachelor’s degree in business or public administration or relevant to the position and two years of experience in advocating or providing services/supports for older adults or people with disabilities.
Special Qualifications:
You are required to possess a valid driver's license issued by your state of residence.
Desired Attributes:
We are seeking candidates with:
Professional experience working with and providing advocacy for people with disabilities, especially people with intellectual or developmental disabilities or mental health conditions.
Demonstrated ability to handle challenging and varied advocacy situations using a tactful approach to sensitive conversations and a commitment to confidentiality.
Ability to analyze information and utilize the findings to create reports, plans of action, and provide guidance to others.
Excellent communication skills, both verbal and written; able to convey complex information clearly and build buy-in from partners, legislators, and agency staff.
Demonstrated experience providing presentations, consultation or technical assistance to a variety of audiences with differing levels of understanding.
Ability to read, understand and recommend statutory, administrative rule or program policy language changes to improve the health, safety and quality of life of residents.
How to Apply
Ready to join our team?
External Applicants: Click “Apply” on the job posting to submit your application.
Current State of Oregon employees: Apply via your employee Workday account.
Important Application Requirements: Submit a resume and cover letter demonstrating how your experience meets the qualifications and desired attributes listed in this posting. Generic or vague cover letters will not be accepted. Only complete applications received by the deadline will be considered.
Why Us?
This is the opportunity you have been looking for! The successful candidate will serve their community as a State of Oregon employee by making a difference in Oregonians lives, directly assisting those who often-times have no other resources or support available. We welcome you to visit the Office of the Long-Term Care Ombudsman website to learn more about us and the role we play in supporting Oregonians across the state.
Our amazing benefits include:
Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.
Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
Retirement Benefits: Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
Wellness Resources: Support for work-life balance, health, and overall well-being.
Career Development: Opportunities for professional growth and advancement.
Commuting: Access to Get There - Oregon’s carpool matching tool and trip planner.
Student Loan Forgiveness: Potential eligibility for the Public Service Loan Forgiveness (PSLF) program.
Additional Details
This recruitment is for one Compliance Specialist 3 position, and may be used to fill future vacancies. This position is represented by American Federation of State, County, and Municipal Employees (AFSCME).
This position requires frequent in-state travel for site visits. A state vehicle may be available for use for state business purposes.
*The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.
Finalists will be subject to a computerized criminal history check including fingerprints. Adverse background data may be grounds for immediate disqualification.
We do not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States.
Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Contact Information
Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.
Recruiter: Cassie Graham
Email: [email protected]
Phone (text friendly): 503-949-6169
Helpful Links & Resources
How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job
Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity
We are an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.