Incident and Investigation Lead - child safety

Lead the end-to-end management of child safety incidents and investigations, ensuring children’s safety, voices, and best interests are at the centre of all actions, decisions, and outcomes.

• Assess and respond to child safety risks, providing expert advice, escalating high-risk matters, and supporting consistent, trauma-informed practice across services
• Lead the intake, triage, and reporting of child-related incidents and complaints, ensuring compliance with all regulatory requirements
• Conduct and oversee internal investigations (including reportable conduct matters), delivering high-quality reports, recommendations, and outcomes
• Coach and uplift organisational capability in child safeguarding, strengthening a proactive and transparent reporting culture
• Analyse data, identify trends, and drive continuous improvement in child safety practices, processes and organisational standards

• Tertiary qualification in social work, psychology, law, early childhood or a related field
• Proven experience managing complex investigations and child safety incidents
• Strong knowledge of Victorian Child Safe Standards, Reportable Conduct and mandatory reporting
• Demonstrated ability to drive child safety initiatives and ensure compliance
• Excellent communication, emotional intelligence, and ability to work in sensitive, high-pressure environments

What’s in it for you?

• Ongoing training: access continuous professional development and training
• Inclusive environment: thrive in a welcoming, supportive workplace
• Career advancement: explore opportunities for growth and advancement within our organisation

About MACSEYE

MACSEYE is a pioneering organisation dedicated to establishing a network of early childhood and school-aged care programs across Melbourne Archdiocese. Our mission is to support every child in their journey to reach their full potential through programs that focus on holistic development, identity, health, and well-being.

Guided by principles of child-centered care, collaboration, lifelong learning, and evidence-based decision-making, we partner with schools, parishes, and communities to foster a connected and supportive environment for children and their families.

Join us at MACSEYE, where every day is an opportunity to make a difference.

As a child safe organisation, MACSEYE prioritises the safety, wellbeing and protection of children in our care. We require applicants to undergo relevant child safety screening prior to appointment and for all employees to adhere with our child safe practices.  

We welcome applications from people from all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, and people with disabilities.