PMO Program Specialist

Who are we?

At MBO we give people the control to do the work they love the way they want.

We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients. By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.

Why should you apply?

If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do. Position Purpose: The Director, Client Implementation leads to the successful onboarding and implementation of new client partnerships, ensuring a seamless transition from sales to long-term service delivery. This role oversees the planning, execution, and optimization of implementation projects, working closely with cross-functional teams to deliver solutions that meet client requirements, timelines, and quality standards. The Director, Client Implementation serves as a strategic partner to clients, providing guidance, managing expectations, and proactively addressing risks to ensure an exceptional implementation This position is responsible for defining best practices, strengthening operational processes, and driving continuous improvement to maximize client satisfaction and organizational efficiency.

Position Purpose: The PMO Program Specialist is responsible for the qualification process and for facilitating and monitoring the entire IC/SOW process life cycle and establishing and managing relationships between the IC's/SP's and the Engagement Managers to ensure that all processes are executed in a timely manner. 

Responsibilities:

Process Lifecycle:

• Establishing and building a professional rapport, following up consistently and maintaining on-going contact and communication with both the Engagement Manager and the IC Candidate throughout the IC evaluation process – from initial request to successful onboarding
• Manage all escalations through to resolution engaging the client, MBO PMO Manager and the MBO Account Director as needed
• Provide IC/SOW program education
• SOW creation and management
• Monitor approvals by manager and service provider, create amendments for changes, track PO spend and monitor project end date
• Ensure timely submittal of time, expense and milestone payments, audit for accurate invoicing information and research and resolve supplier payment issues
• Act as a cooperative and contributing team member of the IC/SOW program to ensure that a high level of service is always offered to customers, suppliers, and program stakeholders

Service Excellence:

• Ensure that all key service delivery objectives are met by taking an active role in continuous improvement of service delivery processes and in maintaining and improving stakeholder experience
• Proactively identify service delivery issues and coordinate timely resolution.
• Maintain project and case records in the designated technology platforms
• Proactively manage open cases and cycle time for the end-to-end process from request to IC eval completion through to successful onboarding
• Drive process refinement and identify opportunities for improvement
• Upon request, produce standard and ad-hoc reports from technology platforms

Requirements:

• Proficient in developing professional relationships with clients and suppliers
• Excellent communication skills including verbal, written, and listening
• Ability to problem solve
• Proficient negotiation skills
• Proven customer service skills 
• Ability to prioritize and effectively handle multiple tasks that require attention to detail
• Ability to lead and/or contribute to a team environment
• Demonstrate initiative and self-motivation
• Efficient time management skills
• Functional PC skills to include MS Word, Excel, PowerPoint other internet-based web tools
• Bachelor's degree or equivalent work experience required
• Procurement, technical, or business-related experience preferred 

Desired Competencies:

• Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
• Strong analytical and problem-solving skills
• Ability to work autonomously
• Attention to detail / detail oriented.
• The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation.
• Must be able to communicate with others to exchange information
• Must be able to remain in a stationary position for 50% of the time
• Must be able to occasionally lift or move objects weighing 20lbs or less

Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.

Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.

This list of "Requirements and Responsibilities" is not intended to be limiting.  The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled