Business Operations Manager - Germany
Job Description
About the role
Are you someone who thrives in a fast-paced environment, thinks on their feet, and loves solving complex operational puzzles? As Business Operations Manager Germany, you are the operational backbone of our repair network across the country.
You are the go-to person for managing individual repair cases from start to finish. Making sure repairs move forward, issues get resolved quickly, and everyone involved stays informed and satisfied. This role combines hands-on execution with relationship management and involvement in new initiatives as we continue to grow.
What you will be doing
You will be the central point of contact for repair case management in Germany. Your day-to-day is a mix of operational work, stakeholder communication, and project involvement.
Day-to-day operations
Handle inbound calls and manage customer enquiries
Resolve payment issues and follow up on repair delays, including parts availability
Monitor quote and repair progress, and keep all parties up to date
Manage quality issues and follow up on escalations
Onboard new repair shops and set them up on our platform
Manage customer communications and support the broader Operations team when needed
Relationships and projects
Build and maintain strong relationships with repair shops and partners
Occasionally, visit repair shops across Germany to build relationships and assess quality
Support field account managers when needed
Train and guide users on our platform and tools
Quickly adapt as new initiatives and products launch