Microsoft 365 Operations and Governance Lead

How You’ll Spend Your Day

Governance & Teva/ MS Evergreen Management

• Lead and maintain Teva’s Evergreen and Microsoft's Evergreen governance framework, ensuring readiness for changes introduced by Microsoft's continuous update cycle.
• Manage governance routines that align the dynamic M365 application suite with legal, compliance, and privacy expectations.
• Define and maintain the RACI for governance, technical ownership, and lifecycle operations across M365 applications.
• Ensure the Digital Workforce COE governance model is consistently applied across M365 services, reflecting its role as both enterprise enabler and standards‑setter.

Operations & Technical Ownership

• Oversee day‑to‑day operational excellence for all major M365 applications, maintaining a structured model of application‑level ownership within the Digital Workforce COE.
• Coordinate closely with M365 Infrastructure teams to ensure seamless alignment between application governance and platform‑level operations, security baselines, and global standards.
• Support and guide 365 Application Admins and Power Platform administrators, roles identified within the COE’s application ownership structure.

Change Control & Compliance

• Lead structured M365 change‑control processes aligned with Teva IT procedures.
• Ensure changes undergo appropriate review with business and technical stakeholders, including architecture and governance participants.
• Maintain governance practices around documentation, reuse of assets, naming conventions, audit logs, and guardrails aligned with COE standards.

Security & Risk Management

• Collaborate with Security, Compliance, and Privacy teams to ensure alignment of M365 applications with enterprise security requirements, including DLP, Purview, and external collaboration protections.
• Work closely with and align to the DDAI governance group, following structured governance routines such as intake, feasibility assessment, compliance validation, guardrail enforcement, documentation, and ongoing governance updates.
• Ensure risk registers, governance tags, audit logs, and other asset‑tracking practices reflect DDAI standards.
• Support continuous monitoring routines around performance KPIs, governance updates, and risk mitigation practices embedded in the DDAI operating model.

Lifecycle & Configuration Management

• Support automation and standardization of platform and application asset discovery and management within the CMDB.
• Maintain lifecycle management processes aligned with COE governance standards and enterprise IT requirements.
• Ensure architectural reviews and technical design decisions leverage shared COE frameworks, templates, and guidelines.

Business Engagement & Adoption

• Partner with the Digital Workforce COE to deliver coaching, training, office hours, and literacy programs that enhance adoption and responsible usage of M365 applications.
• Act as a senior advisor to business leaders, ensuring that M365 capabilities are aligned with business outcomes and Teva’s digital workforce maturity.
• Measure adoption, productivity gains, and maturity improvements in line with COE measurement frameworks (e.g., capability utilization, value realization, literacy progress).

Your Skills and Experience

• 8+ years of experience managing enterprise collaboration platforms (Microsoft 365 preferred).
• Experience with IT governance, lifecycle management, or SaaS operations.
• Strong knowledge of M365 applications, security, and compliance frameworks.
• Experience working in global, cross‑functional enterprise environments.

Preferred Qualifications

• Experience in regulated industries such as pharmaceutical or healthcare.
• Hands‑on experience with Power Platform, Purview, and DLP capabilities.
• Familiarity with CMDB integration and evergreen management.

• Microsoft 365