Collections Operations Senior Analyst

What you’ll do

• Operational Support: Oversee non-direct collections activities, including account suspensions, cancellations, write-offs, clearing credit balances, and resolving invoice upload or purchase order discrepancies.

• Team Efficiency: Handle auxiliary tasks to shield the core collections team from distractions, maximizing their capacity for direct collections.

• SOP Compliance: Follow standard operating procedures closely to maintain uniform quality and meet strict deadlines.

• Process Optimization: Proactively identify and participate in initiatives aimed at improving overall team workflows and efficiency.

• Data Integrity: Manage critical data updates, including customer contact information, ensuring high accuracy and prompt processing.

• Cross-Functional Collaboration: Partner with Billing, Sales, and internal stakeholders to swiftly resolve operational issues.

• Campaign & Overflow Management: Lead special customer communication campaigns and assist with small-to-medium account overflow (calls and emails) as needed.

What experience you need
 

• Experience: 3 to 5 years of proven experience in B2B Collections.

• Language Skills: Professional English fluency (B2/C1 level) with strong written and verbal communication skills.

• Technical Skills: Advanced Excel proficiency for data management and reporting.

What could set you apart

• Education: Current university student or graduate, preferably majoring in Business Administration, Finance, Accounting, or a related field.

• Process Management: Experience executing, maintaining, and optimizing standard operating procedures.

• Adaptability: Flexible professional capable of seamlessly navigating diverse collections processes.

• Analytical Skills: Strong problem-solving capabilities with a sharp, data-driven mindset.

• Accountability: Highly dependable with a proven track record of hitting deadlines and taking ownership of responsibilities.

• Interpersonal Skills: Advanced communication skills, a constructive attitude toward feedback, and the ability to motivate and inspire peers.

• Collaboration: A dedicated team player who thrives in a collaborative environment.

Primary Location:

CRI-Heredia

Function:

Function - Accounting

Schedule:

Full time