Assistant Director for Campus Visits

Position Summary The Assistant Director for Campus Visits serves as a key member of the campus visit team and plays an essential role in creating thriving, innovative, and dynamic campus visit experiences for prospective students and their families. Grounded in the philosophy of radical hospitality, this position focuses on cultivating welcoming, personalized, and meaningful interactions that meet — and exceed — visitor expectations with warmth, openness, and authenticity. Reporting to the Associate Director for Campus Visit Programs, the Assistant Director for Campus Visits is responsible for the coordination, implementation, and day-to-day management of campus visit operations and recruitment events. This includes overseeing the planning and execution of important visit programs such as preview days, scholarship events, junior visit days, and Saturday visits while ensuring a seamless and high-quality visitor experience throughout the year. The role exercises significant discretion and independent decision-making in the planning and execution of visit events, and uses reporting and data analysis to foster a culture of continuous improvement in the campus visit experience at Concordia. The Assistant Director works collaboratively with campus partners, faculty, coaches, staff, alumni, and student leaders to coordinate logistics, communication, and participation in campus visit programming. The role requires strong organizational skills, attention to detail, adaptability, and the ability to effectively engage with diverse populations and constituencies. Alongside the Associate Director, the Assistant Director for Campus Visits plays a vital role in the leadership, development, and supervision of student ambassadors, with a focus on cultivating student leadership, professionalism, and meaningful engagement in the recruitment process. Responsibilities include hiring, onboarding, training, mentoring, scheduling, and supporting student ambassadors to ensure campus tours and visitor interactions are thoughtful, engaging, and informative. The Assistant Director fosters a culture of hospitality, accountability, collaboration, and leadership while empowering ambassadors to serve as authentic representatives of the institution and active contributors to the visitor experience. This role also facilitates ongoing training and professional development opportunities, communicates program updates, and creates space for ambassador feedback, growth, and peer mentorship. The ideal candidate is reliable, collaborative, detail-oriented, and energized by creating exceptional experiences for prospective students and guests. While most campus visit programming occurs during regular business hours, this position requires occasional evening and weekend responsibilities to support recruitment and scholarship events and maximize visitor participation. The Assistant Director may also assist with additional recruitment and enrollment initiatives as assigned. What You'll Do Support the mission and vision of Concordia College and demonstrate the core competencies established for this position. Collaborate with the Associate Director for Campus Visit Programs, Campus Visit Specialist, Admission Interns, and other admission staff to create a culture of exceptional customer service and radical hospitality for prospective students, families, alumni, community stakeholders, and campus partners. Develop and maintain collaborative and strategic relationships across campus to support the successful execution of campus visit experiences and recruitment initiatives. – 10% Coordinate and execute campus visit and recruitment programs including, but not limited to, preview days, scholarship events, junior visit days, yield events, and group visit experiences. Manage event logistics, communication, and implementation to ensure high-quality visitor experiences aligned with enrollment goals. Exercise significant discretion in the development and implementation of campus visit plans. Evaluate and analyze campus visit data and make recommendations for ongoing improvement and innovation. – 40% Serve as a leader within the student ambassador program by supporting the recruitment, hiring, onboarding, training, scheduling, mentorship, and ongoing development of student ambassadors. Foster a culture of professionalism, hospitality, storytelling, accountability, and student leadership to ensure engaging and authentic campus tour experiences. Model expectations for visitor engagement and represent the Admission Office through direct interaction with prospective students and families, including conducting campus tours as needed. – 30% Support campus visit operations through management of Slate functionalities related to event registration, communication, surveys, visitor tracking, and reporting. Assist with maintaining accurate visit data and provide operational support for campus visit systems and processes. Serve as backup support to the Campus Visit Specialist as needed. – 10% Support campus visit programming by managing Slate functionalities for campus visit event registration, reporting, surveying, and communications. Serve as back up to Campus Visit Specialist - 10% Communicate effectively with prospective students and families through a variety of channels to provide information, answer questions, and support understanding of the value and experience of a Concordia education. – 10% Other duties as assigned.