Job Description
About Us
Village Animal Clinic is a fast-paced, high-volume small animal practice dedicated to providing compassionate, high-quality veterinary care to our community. Our team is committed to excellent client service, teamwork, and supporting both pets and their people in a professional and welcoming environment.
Position Overview
The Veterinary Client Service Representative (CSR) is the first and last point of contact for our clients and plays a vital role in the daily success of our practice. This position requires excellent communication skills, the ability to multitask in a high-volume setting, and a genuine passion for helping animals and people.
Key Responsibilities
- Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
- Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
- Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
- Receives and transmits telephone and fax messages accurately and promptly
- Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
- Prepares health certificates, immunization certificates, and euthanasia certificates
- Prepares client invoices and obtains payment after services are performed.
- Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
- Maintains a polished and professional appearance
- Experience using Avimark - (not required)
- Adhere to AAHA standards and protocols.
Handle client concerns professionally and compassionately
Support the veterinary team to ensure smooth patient flow throughout the day
Maintain a clean, organized, and welcoming front desk and lobby area
Qualifications
Previous veterinary or medical front desk experience preferred
Strong customer service and communication skills
Ability to multitask and stay calm in a fast-paced, high-volume environment
Basic computer skills and comfort learning practice management software
Compassion for animals and their owners
Team-oriented with a positive attitude and strong work ethic
Ability to handle emotional situations with empathy and professionalism
Physical & Work Requirements
Ability to stand for extended periods
Ability to lift up to 40 lbs with assistance
Willingness to work some evenings and/or weekends as scheduled
What We Offer
Competitive pay based on experience
Supportive, team-focused work environment
Employee pet care discounts
Health/Dental/Vision/401k/Scrub allowance
A workplace where your role truly makes a difference