Customer Service Representative (m/w/d)

Position Overview A customer service representative is the first point of contact for our customers in the office. He or She provides high quality support and service to Laerdal customers across specific parts of customer journey. He or she is also dealing with the order process from entry till delivery. Position Holder is Accountable For: Entry, processing and invoicing of customer orders · Invoice corrections and credit notes · Close collaboration with the sales team, logistics and finance · First level customer support by email, phone and chat · Preparing quotes for spare parts and consumables · Processing complaints and sales returns · Assisting customer with onboarding and the use of our webshop and digital self- service solutions · Customer support for requests related to our LLP and RQI portal · Data management in SF, assuring high data quality · Support for reminders · Close collaboration and support with and for the DEMA team and distributors · Providing an overall excellent experience to our customers Responsibilities: A customer service representative is responsible for: • Responding to customer phone calls, emails and chat in a timely manner with high accuracy and customer satisfaction. • Entering orders into our ERP system and their follow up until delivery. • Solving customer enquiries about non-product related issues (Cases and RMAs). • Assisting customers during their use of our website, Laerdal Connect ,LLP and RQI Portal. • Solving simple, non technical, product related enquires across the Laerdal Portfolio • Keeping the customer information in our databases up to date during the customer Interactions. • Maintenance of prices and product descriptions in QAD and SF • Assuring quick responses to our internal and external customers. • Providing excellence customer experience assuring a high customer satisfaction