IT Service Delivery Director, UKIE

Job Description

Overview

The IT Service Delivery Director, UKIE is accountable for the end to end performance, resilience, and continuous improvement of IT Regional Operations across his regions. The role ensures IT services reliably support business outcomes, deliver high quality user experience, and align with global IT Operations strategy, standards, and controls.

Reporting to the Vice President, IT Operations, the Director owns regional service governance, financial performance, vendor outcomes, and people leadership, partnering closely with global IT leaders and regional business stakeholders

Your role

Regional IT Operations & Service Performance

• Own regional IT service performance, ensuring services meet or exceed agreed SLAs, KPIs, and experience targets.
• Provide executive oversight of regional 2nd‑line support and service delivery capabilities, ensuring effective incident, request, and problem management.
• Ensure services are secure, compliant, resilient, and scalable, aligned with global IT Operations standards.
• Act as the senior escalation point for major incidents and service risks within the region.
• Promote effective use of technology across the region, including increased adoption of self-service and self-help tools.
• Support change adoption through effective service transition and user communication.

Service Improvement & Demand Enablement

• Define and deliver a regional service improvement roadmap aligned with global priorities.
• Balance operational demand, projects, and capacity to meet evolving business needs.
• Partner with the IT Business Relationship Director to shape demand, prioritize initiatives, and ensure sustainable resourcing.
• Support successful service transition, change adoption, and user communication.

Governance, Financial & Vendor Management

• Ensure compliance with global governance, risk, and control frameworks, representing the region in key decision forums.
• Own the UKIE Service Delivery budget, forecasting, and cost optimization.
• Govern third‑party service providers, holding vendors accountable for performance, value, and continuous improvement.
• Oversee regional asset and purchasing activities in coordination with global functions.

People Leadership

• Lead and develop a high‑performing regional management team.
• Drive engagement, wellbeing, capability building, and succession planning.
• Foster a culture of accountability, collaboration, and continuous improvement.

About you

• Bachelor’s degree in information technology or a related field.
• Extensive experience in IT service delivery, infrastructure, or end-user support.
• Proven experience working within an ITIL-aligned service management environment.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills, with the ability to engage non-technical audiences.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities under pressure.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Security clearance

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.