Front Desk Ambassador (Badge Administrator)

Role Responsibilities  

• Serve as the first point of contact, greeting and assisting visitors, employees, candidates, and vendors with professionalism and courtesy  

• Deliver consistent, high-quality customer experience while engaging confidently with individuals at all levels, including executives and external stakeholders  

• Manage front desk operations including inquiries, check-in/check-out processes, and general reception duties  

• Oversee visitor registration processes, ensuring accurate logging, tracking, and documentation of all guests entering the facility  

• Issue visitor badges, verify identification, and enforce adherence to site access policies and procedures  

• Monitor visitor activity and ensure compliance with organizational security standards  

• Administer badge lifecycle processes, including issuance, updates, and deactivation, in alignment with security protocols  

• Maintain and update access control systems (e.g., CCURE, Envoy, Verkada), ensuring accuracy and data integrity  

• Conduct routine audits of access records and systems to ensure compliance and identify discrepancies  

• Partner with Facilities, Security, and Technology teams to resolve access issues and maintain site security integrity  

• Escalate issues as needed following established procedures  

• Handle incoming calls, mail distribution, and package/delivery coordination  

• Maintain logs, records, and documentation related to front desk and access control activities  

• Resolve or escalate routine operational issues in accordance with defined guidelines 

Role Requirements   

• Strong interpersonal and communication skills with the ability to interact confidently across all levels of the organization  

• Polished, professional demeanor with a customer-first mindset  

• Proven ability to deliver high-quality customer service in a fast-paced, front-facing environment  

• Strong problem-solving skills with sound judgment in handling inquiries and issues  

• High attention to detail with the ability to manage multiple tasks accurately and efficiently  

• Experience maintaining records, logs, and systems with a focus on data integrity  

• Familiarity with visitor management and access control systems (e.g., CCURE, Envoy, Verkada) or similar platforms  

• Basic proficiency with office tools and systems (e.g., email, scheduling, document management)  

• Understanding of access control principles and adherence to security protocols and procedures  

• Ability to handle sensitive information with discretion and integrity  

• Self-motivated individual contributor able to work under general direction and follow established procedures  

• Reliable, consistent, and capable of executing responsibilities with accuracy and attention to detail 

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position. 

Work Shift   

IN PERSON - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time. 

BENEFITS AND OTHER DETAILS  

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life 
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. 

Your United States specific benefits include: 

• Paid Time off   

• Medical, Dental and Life Insurance  

• Parental Leave  

• Global Adoption Assistance 

• 4% Western Union Contribution to 401K   

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.  

Salary  

The hourly rate is $25.00 to $28.00.  Actual hourly rate will vary based on candidates’ qualifications, skills, and competencies. 

Other Details 

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.