PENN Play Ambassador (FT)

ESSENTIAL DUTIES AND RESPONSIBILITIES:- Greets guests actively engaged in gaming and assists team members in player identification.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation- Maintains knowledge of credit procedures and encourages the use of credit when appropriate- Encourages guest visitation through written correspondence and telemarketing- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Attends and aids in the coordination of special events- Exhibits a friendly, helpful, and courteous manner when dealing with...