Customer Account Representative

 

Summary

Qualified candidates for this position will provide customer service support such as order entry/management, pricing, product availability, customer returns, and backlog reporting.

Essential Duties and Responsibilities

• Provide customer support for a specific sales territory and/or collection of key accounts.
• Primary customer contact for order management and sales inquiries
• Generate quotes, assist where appropriate with product recommendations.
• Complete PO/Contract review for all orders.
• Work with other TMS functions to manage customer requests, expedite and/or recover late orders.
• Manage expectations with customers on product lead times, delivery requests, and product availability.
• Review, enter and acknowledge purchase orders.
• Update open order reports and provide to accounts as requested.
• Manage customer portals.
• Investigate and process customer returns.
• Respond to customer requests for documentation.

Qualifications/Requirements

• Minimum 2-year degree or equivalent work experience
• Minimum 3 years' experience in sales and/or customer service
• Highly organized and personable
• Strong negotiation and problem-solving skills.
• Strong verbal and written communication skills
• Promote team atmosphere.
• Familiar with ERP systems – preferably Oracle
• Experience working in a manufacturing environment a plus.