Insurance senior call center advisors

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

 

Key Responsibilities Areas

 

· Respond to inbound customer telephone calls and on some occasions, initiate customer calls

· Provide customers with correct information

· Take steps to retain customers

· Resolve customer inquiries quickly, efficiently and to a high standard

· Identify customers’ needs for other business units

· Maintain policies and change details as needed

· Maintain accuracy of customer data

· Process payments from customers

· Handle customer concerns and objections

· Adhere to underwriting guidelines

· Adhere to compliance guidelines when conducting business with customers

· Follow best practice procedures

· Participate in weekly and monthly coaching

· Matric/Grade 12

Experience Required

·  Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.

Behavioural Traits Required

· High degree of patience and assertiveness with excellent rapport-building skills

· Positively contribute and lead in team activities

· Takes pride in work, checking own for quality i.e. Lead by example

· Maintains effective time management

· Have a positive attitude and the ability to influence and motivate others

· Effective emotional intelligence (EQ)

· Team player

· Flexible

· Self-Motivated

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.