Job Description
Exciting Opportunity: Join Ali & Sons as a Receptionist – After Sales Services
Are you professional, customer-focused, and passionate about creating a welcoming experience for visitors and clients?
Join the Ali & Sons Group as a Receptionist within our After Sales Services division, where you’ll play a vital role in managing front desk operations, assisting customers and visitors, and ensuring smooth communication across departments in a fast-paced automotive environment.
Role Purpose
To provide exceptional front desk and telephone support by managing incoming calls, welcoming visitors, coordinating communication, and maintaining a professional reception environment while supporting administrative operations.
Key Responsibilities
• Operate the telephone switchboard efficiently by connecting, transferring, holding, and disconnecting calls.
• Handle inquiries professionally and provide accurate general information to callers and visitors.
• Assist staff with external connections and respond to internal switchboard queries.
• Perform clerical and administrative support tasks including data entry, photocopying, typing, and filing.
• Greet showroom visitors warmly and ensure they are comfortable while waiting.
• Provide directions, informational materials, and assistance to customers and guests.
• Manage incoming and outgoing mail distribution in a timely and organized manner.
• Monitor telephone bills and ensure personal calls are charged appropriately.
• Maintain the appearance and cleanliness of the reception area, including magazines, seating, and décor.
• Support office operations through mail sorting, document duplication, and other general office duties.
• Communicate any operational concerns or customer issues to the Service Manager promptly.
• Carry out additional duties as assigned by the Body Shop Manager.
What We’re Looking For Experience:
• A minimum of 2 years’ experience in a receptionist, front desk, or customer service role.
Education:
• A Diploma or Degree in any discipline.
Languages:
• Fluency in both Arabic and English is essential.
Software Skills:
• Computer literate with knowledge of standard office applications and administrative systems.
Why Join Ali & Sons?
At Ali & Sons, we believe our people are the foundation of our success. By joining our team, you will benefit from:
• A professional and supportive working environment.
• Career growth opportunities within a leading UAE business group.
• Exposure to world-class automotive operations and customer service standards.
• A culture built on teamwork, professionalism, and excellence.
Ready to Be the Face of Excellence?
If you enjoy interacting with people, thrive in a customer-focused environment, and want to grow your career with one of the UAE’s most respected organizations, apply now and become part of the Ali & Sons family.