Service & Product Management Team Lead
Job Description
Service & Product Management Team Lead
Location: Budapest, MOL Campus
About the role
The purpose of this position is to effectively manage the service portfolio of MOL Campus, contributing to the usability and functionality of the building in a way that creates value and maximizes user productivity.
Key responsibilities
Take full responsibility for the MOL Campus service portfolio, including amenity services such as catering, fitness, private delivery, parking and workplace services, as well as digital services such as AV and VC technology, IDM and ticketing systems
Ensure service continuity, including the control and coordination of internal and external service providers
Manage high-quality end-to-end service delivery and develop unified measurement and control systems
Supervise performance measurement, including direct and indirect factors, and initiate improvement actions based on evaluation results
Define service levels, develop service and product visions, and maintain service descriptions, standards and processes, continuously updating them based on customer feedback and improvement opportunities
Build and maintain strong relationships with customers and stakeholders, including MOL Campus tenant organizations, ensuring efficient collaboration and responsive service delivery
Ensure proper customer management and collect feedback for continuous improvement
Define KPIs and prepare regular reports to monitor service delivery performance against SLAs and targets
Prepare benchmarking reports, analyses and decision-support materials in line with MOL internal requirements
Develop contracting strategies and supervise procurement processes, including preparation of technical documentation, to ensure continuous service delivery
Lead and manage the team with approximately 20 direct and indirect reports
Contribute to additional tasks required for effective building operation and service delivery or project implementation
Requirements
University or college degree
Minimum 5 years of relevant professional experience, preferably in Facility Management, Service Management or Customer Experience Management in an international environment
Experience in managing service portfolios and working with service providers
Strong customer focus and stakeholder management skills
Proactive mindset, strong sense of ownership and positive attitude
Strong organisational and communication skills
Result-oriented and problem-solving approach
High level of adaptability and willingness to learn
Experience in an international working environment
Professional competencies
Experience as a service manager, contract manager or facility manager
Solid knowledge of service management
Structured and creative thinking
Attention to detail
Strong planning and project management capabilities
Data-driven mindset
Technical skills
Confident use of Microsoft Office and project management tools such as MS Project or similar
Openness to digital technologies and willingness to learn
Languages
Fluent English and Hungarian
What we offer
Opportunity to take ownership of a complex, high-impact service portfolio at the MOL Campus
Involvement in both physical and digital service development
People leadership responsibility in a dynamic environment
Broad stakeholder exposure across business and operations
Stable corporate background and long-term career opportunities
Modern working environment in Budapest
At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.
If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.