Senior Technology Business Analyst (LTE) - Business Transformation

Our Council vision is: “Bellevue welcomes the world; our diversity is our strength. We embrace the future while respecting the past.” We value all employees and their contributions. The city invests in its employees and encourages and rewards employee growth and development by building on our commonalities and our differences. Bellevue is a high-tech hub, noted for its diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. We work collectively to make it a place where you want to work, live and play. 

Bellevue is consistently ranked one of the top five digital cities in the nation and supports and encourages innovative approaches to delivering high quality services to residents and employees. 

The City of Bellevue is working on a long-term city-wide program to implement modern, user-friendly enterprise technologies that will improve user experience, make work more efficient and provide better data insights. This program called Business Transformation, will ensure Bellevue’s business systems, processes, employees, and technology meet the needs of the community and workforce, both now and in the future. 

Job Summary

We are seeking an enthusiastic and experienced Senior Technology Business Analyst to join our Business Transformation Program within the Information Technology Department. This role is going to build cross department relationships and develop a deep understanding of current and ideal state business processes, capabilities and requirements.  In this role, you will play a pivotal part in shaping how the city delivers services to both internal teams and the public. As a core member of the program team for this highly complex, multi-year effort, you will lead requirements gathering, and support    implementation and the adoption of multiple mission-critical enterprise systems.

Your first major project will be the implementation of a citywide Customer Relationship Management (CRM) system—an effort that will span all City departments. This system will fundamentally enhance how the city interacts with the community, improving service delivery, transparency, and responsiveness. Your work will directly influence how residents request services, receive support, and engage with City operations.

Success in this role will require navigating and balancing competing priorities across departments, ensuring alignment, and driving collaboration in a highly visible setting. Beyond CRM implementation, the City is also embarking on significant modernization efforts, including a full revamp of our procurement services as well as future replacements of our financial, human resources and asset management systems. Your contributions will shape systems and processes that impact nearly every City employee and every member of the public who relies on City services.

This role is a limited term with an expected duration of up to five (5) years.

The successful candidate will have the following essential duties and responsibilities:

• Collaborate with stakeholders from across Bellevue to understand complex business needs and requirements and translate those into functional requirements and technical specifications.
• Lead the analysis effort, including gathering, documenting, and analyzing business requirements and processes for large, citywide projects.
• Work closely with cross-functional teams to develop project plans, estimates, and timelines.
• Act as a subject matter expert for business processes and technology solutions, providing guidance and recommendations to stakeholders.
• Deliver options analysis, gap analysis, business process reengineering, and business consulting.
• Develop and maintain project documentation, including requirements, functional specifications, use cases, and test plans.
• Develop and execute test cases to ensure successful delivery of technology solutions.
• Support adoption of new enterprise systems by collaboratively developing user procedures, creating training materials and delivering training
• Provide leadership and guidance to junior business analysts and other team members.

• Strong analytical and problem-solving skills, with the ability to think critically and strategically and eye for continuous improvement.
• Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Demonstrated experience in gathering and documenting business requirements, developing functional specifications, and creating test plans.
• Strong leadership and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Demonstrated experience establishing strong partnerships with customers across multiple lines of business.
• Proven experience with enterprise software implementation projects.

Education, Experience, and Other Requirements 

• Bachelor’s degree in computer science, information technology, or closely related field or equivalent work experience.
• 5 or more years of experience as a business analyst in a technology environment.
• Business Analysis certification, e.g., as IIBA certification CCBA), preferred.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderately quiet.

The City is implementing a flexible/hybrid work policy that will allow staff to work remotely. Full-time remote work is not an option. Remote work for this position is subject to department's operational needs and will be discussed with candidates during the selection process. Once hired, employees must reside in the State of Washington.