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Accommodation Hotel Operations – FIFA World Cup 26™ | All Host Cities
All LocationsPosted 6 months ago
Contractonsite
Job Description
Accommodation Hotel Operations – FIFA World Cup 26™ | All Host Cities
Department: Tournament Time Role | EG
Employment Type: Fixed Term Contract
Location: All Locations
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
The Accommodation Hotel Operations role is a key position within the FIFA World Cup 26™ Accommodation team, responsible for delivering world-class hotel operations across all Host Cities. This role consolidates the core functions of team hotel operations, VIP hotel operations, venue hotel logistics, and IBC hotel service delivery into one unified operational scope.
This job posting supports multiple Accommodation Hotel Operations roles, including:
- Accommodation IBC Hotel Manager
- Accommodation Venue Hotel Manager
- Accommodation VIP Hotel Manager
- Accommodation VIP Hotel Coordinator
- Accommodation Team Hotel Coordinator
The Accommodation team delivers safe, efficient, and well-planned hotel operations and guest services for all accredited individuals and client groups supporting the FIFA World Cup 26™ across all Host Cities.
Accommodation Hotel Manager – Key Responsibilities
- Consolidate and coordinate accommodation requirements from all FIFA Functional Areas at the venue hotel.
- Brief hotel management and departments on FIFA workforce standards, service expectations, and operational requirements.
- Activate and oversee all FIFA-reserved services, including meeting rooms, laundry, F&B, and related hotel services.
- Coordinate and supervise on-site logistics, including storage, deliveries, and equipment handling.
- Ensure daily readiness of guest rooms, meeting spaces, and F&B services in line with arrival schedules.
- Serve as the on-site point of contact between FIFA, the hotel, and tournament HQ, including reservation follow-ups, room inventory, and releases.
- Support Team and VIP Hotel Managers, particularly during overlapping arrivals and high-volume periods.
- Provide daily reporting and participate in operational meetings with FIFA HQ.
- Resolve on-site operational issues promptly with hotel partners and workforce staff.
- Monitor hotel invoices, verify charges against actualized room usage, and ensure accurate application of credits and complimentary rooms.
- Consolidate accommodation requirements from all FIFA Functional Areas at the VIP Hotel and provide a centralized operational overview to hotel management and FIFA HQ.
- Oversee activation of all FIFA-reserved services, including meeting rooms, F&B, storage, and logistical support.
- Lead hotel briefings and coordinate daily operational meetings covering arrivals, room allocations, FIFA Club updates, and service requirements.
- Manage and verify rooming lists, VVIP suite readiness, room setups, collateral placement, and guest check-in processes in line with FIFA service standards.
- Coordinate and supervise on-site logistics, including deliveries, storage, and meeting room scheduling.
- Manage the hotel partnership during FIFA Club operations and ensure daily readiness of meeting rooms and F&B services.
- Serve as the primary on-site liaison between FIFA, hotel staff, and Functional Areas, resolving issues as they arise.
- Provide daily reporting to FIFA HQ and monitor hotel invoices, guest charges, and final invoice reconciliation.
Accommodation Team Hotel Coordinator – Key Responsibilities
- Brief hotel management and departments on FIFA team operations, service standards, and arrival requirements.
- Activate all FIFA-reserved services at the team hotel and ensure readiness of guest rooms, function spaces, and room keys prior to arrival.
- Coordinate and support smooth check-in and check-out processes for all team delegates.
- Serve as the primary on-site point of contact for the team manager, managing reservation updates and communicating changes to FIFA HQ.
- Resolve on-site operational issues with the hotel and team as they arise.
- Provide daily reporting and participate in coordination meetings with FIFA HQ.
- Monitor hotel service delivery to ensure compliance with FIFA standards.
- Oversee invoicing, daily account checks, and final reconciliation of rooms, function spaces, F&B, laundry, and related services, ensuring accurate application of credits and complimentary rooms.
- Prepare for team departures and coordinate hotel turnover for subsequent arrivals.
Your Profile
Education & Qualifications
- Bachelor’s degree in hospitality management, Event Management, Business Administration, or related field preferred.
- Equivalent professional experience in hotel operations, VIP services, event hospitality, or accommodation management may be accepted.
Work Experience
- Proven experience (typically 3–7+ years) in hotel operations, front office, VIP guest services, event accommodation, group bookings, or hospitality logistics.
- Experience managing large-scale operations, delegations, or multi-stakeholder environments (sports events, conventions, or high-profile events preferred).
- Strong background in financial reconciliation, rooming list management, and operational service delivery.
- Prior leadership or supervisory experience in hotel operations, venue operations, or guest services is an advantage.
Language
- Fluent in English (required).
- Spanish and/or French proficiency is a strong plus.
- Additional languages beneficial due to the international nature of FIFA guests.
Technology
- Proficiency in hotel property management systems (PMS), reservation systems, and group booking tools.
- Strong command of Microsoft Office Suite (Excel, Word, Teams, Outlook).
- Ability to manage shared platforms for reporting and operational tracking (FIFA systems, accommodation databases, Monday.com, etc.).
- Comfortable using digital tools for logistics, daily reporting, inventory management, and check-in preparation
Equal Opportunities
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.