ServiceNow Technical Expert - Software Asset Management

Key Responsibilities

• Own and continuously enhance the ServiceNow SAM Pro module, including software models, entitlement records, license metrics, publisher packs and software reclamation.
• Manage the end-to-end software asset lifecycle, from request, procurement and deployment through optimization, compliance monitoring and retirement.
• Ensure license compliance and audit readiness by maintaining accurate entitlement data and supporting software vendor audits.
• Design, implement and continuously improve SAM processes, workflows and governance standards, including publisher-specific licensing models (e.g. Microsoft, Adobe, Oracle, SAP) where required.
• Drive data integration, reporting and transparency by connecting discovery, procurement and deployment sources into ServiceNow SAM and creating dashboards on compliance, spend, optimization and lifecycle KPIs.

Knowledge, Skills and Abilities

• 3–5 years of relevant experience in Software Asset Management, ServiceNow ITAM or IT Asset Management.
• Proven hands-on experience with ServiceNow SAM Pro, including practical use and optimization of SAM capabilities.
• Strong understanding of software asset data concepts, including discovery, normalization, usage metering and entitlement management.
• Good technical understanding of IT infrastructure, SAM and configuration management principles.
• Relevant ServiceNow certifications, including ServiceNow Certified System Administrator, preferably CIS – Software Asset Management and Data Foundation
• Very good knowledge of English language and ideally good knowledge of German language