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Job Description
- Represent end users as we build and execute against the tools roadmap, setting the idea and strategy for these audiences across connect sales.
- Prioritize based on quantified business cases (e.g., productivity savings) and qualitative inputs (e.g., interviews, feedback) and articulate these use cases clearly to PM/UX/Eng partners.
- Document business requirements and partner with PMs/UX/Eng on the design and development of user facing feature launches.
- Plan, execute, and drive global launch strategy, including developing a deployment plan, training, and support materials to drive product and feature adoption.
- Estimate and measure the business impact of new features, processes, and experiences (e.g., CSAT, adoption, HC savings, and business growth uplift).