Client Services Representative

CLIENT SERVICES REPRESENTATIVE: Help clients schedule accurate depositions at Lexitas, supporting legal services with precision, responsiveness, and dependable follow-through.   LOCATION: This is a full-time, on-site position based at our New York office located at 100 Merrick Rd Rockville Centre, NY 11570.   PAY RATE: $22/hr   Join a High-Growth Legal & Corporate Services Leader   ABOUT THE ROLE: Lexitas is seeking a highly organized and client-focused Client Services Representative to join our fast-paced legal support team. In this role, you’ll be the first point of contact for our clients, ensuring depositions are scheduled accurately and efficiently while maintaining the highest standard of service. You’ll work closely with court reporters and internal departments to manage client expectations, streamline workflows, and contribute to a flawless client experience.   Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, registered agent services, and corporate filings. Our mission is to deliver unmatched service with integrity, professionalism, and responsiveness.   KEY RESPONSIBILITIES: Coordinate and schedule depositions in line with client requirements. Maintain accurate client information and documentation in company systems. Process payments and deliver records through OnDemand tools. Communicate with court reporters and internal teams to ensure coverage and quality. Perform quality control checks before records are distributed. Assist with training and provide support to less experienced team members. Handle confidential information in accordance with HIPAA and company policies.   WHAT WE’RE LOOKING FOR: A detail-oriented, self-motivated professional with excellent communication skills. A collaborative team player who thrives in a fast-paced environment. Someone who can multitask, adapt quickly, and manage deadlines under pressure. A service-driven mindset with the ability to think independently and resolve issues effectively.   QUALIFICATIONS: High school diploma or equivalent required. Minimum 2 years of experience in legal support services preferred. Strong computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer). Excellent organizational, time management, and customer service skills. Familiarity with written depositions and the deposition process is a plus.   SUPERVISORY RESPONSIBILITIES:  None   LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English.   CERTIFICATES, LICENSES, REGISTRATIONS None   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.   TRAVEL REQUIREMENTS This position does not require travel   OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.   AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.   EOE Employer/Vet/Disabled.   If you require reasonable accommodation in the application process, please contact Human Resources at [email protected] for assistance.  All other applications must be submitted online.