Job Description
Inside Sales Manager
People behind the solutions
At Fuller Technologies we know that building a strong team starts with creating opportunities for growth. For over a century, we’ve supported the people behind the solutions, fostering a culture where hard work is valued, learning is encouraged, and teamwork drives success.
Here, you’ll find the tools and support to develop your skills and take your career further. Join us and become part of a company that values your contributions and is committed to helping you succeed—every step of the way.
About the role
To be the customer’s primary point of contact for proposal and order execution, managing all open and ongoing activities within the assigned area of responsibility. The Inside Sales Manager ensures timely handling of cases, drives stakeholder engagement, and manages project timelines in alignment with kickoff agreements.
This role collaborates cross-functionally with Supply Chain, Engineering, Outside Sales, and Commercial Excellence to ensure seamless execution. The position also ensures structured CRM usage, supports lead qualification, and maintains high-quality customer communication to deliver strong customer satisfaction
Your Responsibilities :
Manage the proposal handling and order execution process from inquiry to OAK, including kickoff meetings and end-to-end case management.
Coordinate daily with internal and external stakeholders regarding orders, deliveries, claims, and payments while ensuring customers remain informed throughout the process.
Govern contracts and commercial terms, including Rules of Engagement and compliance with agreed conditions.
Maintain and update customer guidelines within the assigned area of responsibility.
Deliver customer-focused communication related to inquiries, proposal updates, pricing negotiations, and service documentation.
Collaborate with internal teams such as Supply Chain, Engineering, and Trade Finance to ensure timely execution and delivery commitments.
Verify that customer purchase orders align with approved proposals and agreed commercial terms.
Ensure timely PO booking in line with customer deadlines and internal procedures.
Provide customers with accurate order status updates and delivery schedules based on supply chain information.
Support Outside Sales with sales history, pricing insights, and CRM/BI reporting.
Maintain high-quality data standards across CRM and case management systems.
Ensure compliance with Export Control regulations, including handling of restricted-country requirements.
Manage customer claims and complaints efficiently to minimize customer impact and reduce internal cost exposure.
Follow up on overdue payments in collaboration with finance and shared service teams to ensure adherence to agreed payment terms.
You bring
Education
Bachelor’s degree in Business Administration, Engineering, Industrial Management, or a related field.
Master’s degree or commercial/technical certification is an advantage.
Experience
5–8 years of experience in inside sales, customer service, order management, or commercial operations.
Experience in B2B industrial, manufacturing, mining, cement, or heavy equipment industries preferred.
Proven experience working with CRM systems and order-to-cash processes.
Experience working in cross-functional and global teams.
Skills & competencies
Advanced communication skills (written and verbal)
Strong customer intimacy and stakeholder management
Commercial acumen and negotiation skills
Problem-solving and decision-making ability
Strong time management and prioritization skills
Ability to work in a fast-paced, changing environment (agility)
Data quality and system proficiency (CRM/BI tools)
Conflict resolution and escalation handling
Basic budgeting and cost awareness
Knowledge of sales processes and aftersales/service operations
As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.
Application and contact
Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.
Build a better world
Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.
For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/