Job Description
Inside Sales Manager(APAC)
Join a Culture That Moves Fast — and Brings You With It.
At Fuller Technologies, momentum isn’t a slogan — it’s how we work. For over 140 years, we’ve improved the systems that keep the cement industry running: optimizing processes, reducing friction, and elevating performance. That mindset shapes not only our solutions — but how we operate as a company.
When you join Fuller, you’re joining a team that supports your growth and values your contribution. Here, colleagues collaborate openly, leaders give you room to develop, and the environment is built on trust, inclusion, and continuous learning. You’ll find the stability of a global organization and the agility of one that’s actively expanding — a place where your career can accelerate alongside the business.
If you want to move forward with a company that brings its people with it —
Fuller is where that happens.
About the Role
The Inside Sales Manager is the primary point of contact for customers throughout the inquiry-to-cash process. The role is responsible for ensuring a seamless customer experience by coordinating activities across functions, managing customer inquiries and orders, and driving timely resolution of open cases within the assigned portfolio..
About the Department (Inside Sales)
Inside Sales supports business growth by managing customer inquiries, sales opportunities, quotations, and order follow-up. Acting as a key link between customers and internal teams, the function ensures efficient communication and project management across internal functions. Through proactive customer engagement, reporting, and support, Inside Sales helps maximize revenue, improve operational efficiency, and strengthen long-term customer relationships.
Your Responsibilities :
Sales Process & Customer Communication
Ensure structured planning and project performance from inquiry to cash within own portfolio.
Serve as the primary liaison between internal stakeholders, ensuring alignment on cases, priorities, and issue resolution through regular coordination and proactive follow-up.
Drive operational excellence by prioritizing and escalating engineering cases
Handle commercial negotiations incl payment and Inco terms independently, in respect to the agreed frame.
Coordinate and perform along with Sales for strategically important cases or high values.
Process Sales Programs and coordinate with internal stakeholders as required.
Account & Relationship Management
Manage monthly status updates to key customers, as regular meetings and/or Service Letters.
Conduct proactive and organized follow ups with customers.
Convey customer feedback, concerns, and leads into the organization.
Manage and organize internal stakeholders proactively and upon requirement.
Create and maintain Customer/Market Guidelines.
Support and own specific tasks related to Account planning
Participate in customer visits and meetings when required.
Lead & Opportunity Management
CRM Inputs/Opportunities creation, updates and closure in coordination with ASM.
Identify and qualify leads in respect to the agreed frame, with Sales Manager.
Follow up on service visits by converting Service Report advices to lead/opportunity/proposal, when possible.
Strategic & Analytical Responsibilities
Understand customer behavior, organization, decision-making processes, and approval workflows.
Contribute to budget responsibility and forecasting, incl. monthly account reporting, incl. order intake, pending purchase orders, and sales forecasts.
Collect and analyze customer feedback to support continuous improvement.
What You'll Bring
Bachelor's degree in Engineering, Technology, Business Administration, or a related field; a Master's degree or relevant certifications are an advantage.
10+ years of experience in product management, business operations, technical leadership, customer engagement, or a related field.
Proven track record of leading complex cross-functional initiatives and delivering strong business and customer outcomes.
Strong business and commercial acumen, including experience with budgeting, cost management, and operational performance.
Solid understanding of products, technologies, industry trends, and market dynamics.
Excellent planning, prioritization, problem-solving, and project management skills.
Strong customer focus with the ability to build trusted relationships and drive customer success.
Experience using data and insights to support decision-making and continuous improvement.
Effective stakeholder management, communication, negotiation, and influencing skills.
Experience working in global, cross-functional, and multicultural environments.
A strategic, results-oriented mindset with a high degree of ownership, accountability, and integrity.
As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.
Application and contact
Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.
No recruiters and unsolicited agency referrals, please.
Build a better world
Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.
For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/