Support Operations Manager, Analytics & Workforce

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Operations Manager, Analytics & Workforce based in the United States.

This is an exciting opportunity for an experienced operations leader to shape the performance and scalability of a high-performing customer support organization. In this remote role, you will oversee analytics, workforce management, quality assurance, and operational strategy, ensuring data drives every decision. You will partner with cross-functional teams to optimize customer support processes, improve service delivery, and enable sustainable growth across voice, chat, and AI-powered channels. Combining strategic leadership with hands-on operational expertise, you will transform complex datasets into actionable insights that influence business outcomes. This role is ideal for someone who thrives in a fast-paced SaaS environment and enjoys building efficient systems that empower both customers and support teams.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Operations Manager, Analytics & Workforce based in the United States.

This is an exciting opportunity for an experienced operations leader to shape the performance and scalability of a high-performing customer support organization. In this remote role, you will oversee analytics, workforce management, quality assurance, and operational strategy, ensuring data drives every decision. You will partner with cross-functional teams to optimize customer support processes, improve service delivery, and enable sustainable growth across voice, chat, and AI-powered channels. Combining strategic leadership with hands-on operational expertise, you will transform complex datasets into actionable insights that influence business outcomes. This role is ideal for someone who thrives in a fast-paced SaaS environment and enjoys building efficient systems that empower both customers and support teams.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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