Job Description
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Contractor Relations Representative
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a Contractor Relations Representative
Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service.
What You Will Do As A Contractor Relations Representative
Complete assigned daily tasks as distributed by the managers
Build B2B relationships with technicians/trade partners across covered areas
Maintain daily metrics as set aside by the manager (subject to change)
Source out work orders to technicians/trade partners within network
Client follow-up to ensure quality customer service by providing technician/trade partner information
Technician/trade partner follow-up to confirm the scheduled appointment(s)
Outsource contractors when needed with at least 15 attempts for each claim
Correctly label claim disposition to ensure reporting accuracy for management
Maintain a strong, working knowledge of CRM systems operations and functions
Notify the direct manager of any broken relationship or broken standards from contractors/trade partners
What You Will Bring As A Contractor Relations Representative
Minimum high school diploma.
2+ years working in customer-facing roles required.
Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.
Outstanding written and verbal English communication skills. Samples may be requested.
Ability to deliver a world-class customer experience while balancing the needs of the business.
Excel Spreadsheet data entries.
Deal with escalated situations.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get Supporting Porch Group
Pay Range: COP 1,900,000.00 to COP 2,200,000.00 salary per month
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!