Job Description
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Booking Specialist
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a Booking Specialist
As a Porch Handyman Booking Specialist, you will assist homeowners who submitted a lead form and have a project to complete on their home. Your mission is to build value through our services, convey the benefits of working with our handymen, and book an appointment for the homeowner’s project while providing a delightful experience. A crucial element to success in the role will be the desire to truly understand the needs of the homeowner by understanding their project in depth and ensuring that we are matching the homeowner with the proper professional for their project needs. This will entail learning as much as possible about various home project.
What You Will Do As A Booking Specialist
Follow up on web and email leads for customer follow up.
Scope and quote handyman projects.
Speak and communicate with customer through different communication channels to assess with their handyman project and book for our handyman to claim and complete.
Notate project information accurately into the database.
Provide follow-up information to customers as needed.
What You Will Bring As A Booking Specialist
2+ years working in customer-facing roles required.
Retail, hospitality, call center or other related customer-facing experience.
Outstanding written and verbal English communication skills. Samples may be requested.
Ability to deliver a world-class customer experience while balancing the needs of the business.
Extensive handyman/repair services experience.
Excel Spreadsheets data entries.
Deal with escalated situations.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get Supporting Porch Group
Pay Range: COP 2,300,000.00 to COP 2,400,000.00 salary per month
Monthly incentive bonus: COP 59,000.00 target, variable based on individual performance
You will be eligible to receive sales incentives, subject to program guidelines and approvals.
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!