Job Description
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Claims Representative
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a Claims Representative
Claims Representatives perform a variety of functions that primarily involve customer service, assisting customers in submitting new claims requests and providing additional information based on determinations made, including queued call volume, ensuring that all customers receive assistance in the shortest amount of time possible.
What You Will Do As A Claims Representative
Handle inbound calls from contract holders to initiate a claim or follow up on an existing claim.
Communicate home warranty information effectively.
Notate claim information accurately into the database.
Provide follow-up information to customers as needed.
What You Will Bring As A Claims Representative
Minimum high school diploma
3-4 years working in customer-facing roles required.
Outstanding written and verbal English communication skills.
Extensive handyman/repair services experience.
Understanding of appliance diagnosis issues.
Excel Spreadsheet data entries.
Deal with escalated situations.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get Supporting Porch Group
Pay Range: COP 2,053,000.00 to COP 2,213,000.00 salary per month
Monthly incentive bonus: COP 175,000.00 target, variable based on individual performance
You will be eligible to receive incentives, subject to program guidelines and approvals.
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!