Customer Service Rep II - Flooring

Pay Range: $17.15 - 23.58 hourly   Job Description: Your Piece of the Puzzle   At NFM our Contact Center is a fast-paced, team environment where you’ll play critical role in our success by building positive relationships with our customers. In addition to answering questions and sharing your expertise about our many products and services with our customers, you’re also empowered to offer solutions that exceed their expectations.   Job Duties: A Day in the Life   Answer: Provide a world-class customer service experience  Resolve: Understand customer needs and use all tools available in order to find the right solution Impress: Use your resources internally and externally to exceed customer expectations Assist: Work with Accounting and cashiering when account problems or customer inquiries occur Retrieve: Collect documentation on company-wide opportunities and non-conformances and submit to management Contribute: Support all areas of the company by completing multiple types of transactions such as: cancellations, checking status of merchandise, delivery times, account questions, set up deliveries, etc   Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.   Qualifications: Can You Check These Boxes?   Positive, upbeat attitude 1 year of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis Flexibility in training schedule as needed Basic computer skills required Basic knowledge of Word, Excel, Outlook and Internet Explorer Ability to work night, weekend and/or early morning hours based on business needs Bilingual speaking is bonus Pre-employment screening includes, but isn’t limited to, drug screen and criminal background check