Salesforce Platform Manager (Salesforce Product Manager)

About Us: 

At Booking.com, data drives our decisions

Technology is at our core

And innovation is everywhere

But our company is more than datasets, lines of code or A/B tests

We’re the thrill of the first night in a new place

The excitement of the next morning

The friends you encounter

The journeys you take

The sights you see

And the memories you make

Through our products, partners and people, we make it easier for everyone to experience the world!

Role Overview

The Connectivity Partnerships Department at Booking.com is using the SalesForce platform as its CRM and Business Analytics Platform with approximately 130+ internal and 1000 external users

As Salesforce Platform Manager  you will be responsible to influence the platform vision, build the annual and quarterly plan, manage day to day execution and deployment, and ensure value is created for users through adoption and engagement.   

You will be the Salesforce lead and expert within the Operational Excellence and Tooling team, responsible for improving customer satisfaction through better tooling

This role will report into the Manager of Operations. 

• You will create and manage PI plans and roadmaps  with senior leaders from our Sales, Program,  Product, Tech, Marketing, Service and Analytics, leading projects on the full range of our Salesforce platform;

• You will be held responsible for building new functionalities and integrations, by coordinating the work of a x functional team of Salesforce specialists;

• You will be held responsible for product adoption and user satisfaction of Salesforce solutions together with the Salesforce Admin.

Based on knowledge and experience on Salesforce objects and processes, you are able to independently own the translation of business needs coming from multiple Connectivity business teams into the right solutions within the Salesforce ecosystem

It includes setting the right expectations on budget, resourcing and delivery timelines to the manager of Operations. 

This is primarily an individual contributor role with Senior

to coordinate and influence a x-functional tooling team

A high level of complexity lies in the x-team Project scope and tech challenges coming from dependencies among different interacting systems

To manage the impact on multiple teams and external partners, it requires advanced design experience and a critical eye for  data accuracy

On top, this role will coach and mentor Junior and Medior Application Specialists, Developers, UX specialists and external Consultants, depending on skills, experience, development plans and business needs

Key Job

and Duties

• Act as Product Owner in shaping the vision of the Salesforce Platform and how this translates into the strategic direction of the department across the entire Provider Journey
• Establish, refine and adjust the roadmap for the team based on changing business priorities and the need to keep the lights on
• Formulate Epics and proactively work with other Tech and Product Teams within and outside the track to manage dependencies 
• Take a Leading role in Backlog grooming of the Tooling team and prioritizing work in line with the roadmap during sprint planning
• Lead x-team strategic initiatives with Commercial Growth, Operations, Connectivity Program/CEDI team,  the Provider Account Management, Technical Support and the Product organization with regards to change management and enablement.
• Act as point of escalation and help managing senior stakeholder expectations with regards to competing priorities, keeping the ultimate vision and roadmap in mind
• Monitor and track progress against the roadmap through the agreed governance and processes
   
• Mentor more Junior colleagues and Contingent workers on Salesforce Best Practices and methods

   

Role

and

• Strong technical background since the product is a platform we are looking for a person who is comfortable with developing this critical service and translating tech insights into business opportunities and the other way around.

• Creativity and curiosity - A creative tech problem solver with a deep curiosity about our business and product.

• Excellent communication skills -  Being able to communicate efficiently both strategic vision and specific details to various stakeholders, from senior leadership to individual project members

  Being able to translate business requests in clear and concise product

  , status updates and product results.

• Strong analytical skills - Able to interpret data and trends, diagnose problems, and recommend effective action plans to resolve issues.

• Strong teamwork and collaboration skills are essential.

• Ability to thrive in a fast-paced, result driven environment with multiple

  , whilst also taking the time for reflection on personal, team and product level.

• Certified Salesforce Consultant in the following products

  • SalesCloud
  • ServiceCloud
  • ExperienceCloud
  • Salesforce CMS
  • Loyalty Cloud

Inclusion at Booking.com: 

Inclusion has been a core part of our company culture since day one

This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone

Inclusion is at the heart of everything we do

It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other

and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an

workplace and is an affirmative action employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

We strive to move well beyond traditional

and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law

Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your

and suitability for the position.