Customer Service Representative (NetClaim)

Introducción Bienvenido a Gallagher, una comunidad global de personas que aportan ideas audaces, una profunda experiencia y un compromiso compartido con hacer lo correcto. Ayudamos a nuestros clientes a navegar la complejidad con confianza, empoderando a empresas, comunidades e individuos para que prosperen. En Gallagher, encontrarás más que un empleo; encontrarás una cultura basada en la confianza, impulsada por la colaboración y sostenida por la creencia de que somos mejores juntos. Ya sea que te unas a nosotros en un rol de atención al cliente, en nuestra división de corretaje, en nuestra división de beneficios y consultoría de recursos humanos, o como parte de nuestro equipo corporativo, tendrás la oportunidad de desarrollar tu carrera, generar un impacto y formar parte de algo más grande. Vive una experiencia laboral donde se te anima a ser tú mismo, se te apoya para tener éxito y se te inspira a seguir aprendiendo. Eso es vivir el Gallagher Way. Descripción Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you'll play a crucial role in our fast-paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If you're passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our global family. Explore this opportunity on Gallagher and take the next step in your career with us! Cómo lograrás un impacto Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity. Answer incoming phone inquiries from clients, claimants and medical providers about claims information. Forward calls as needed to Resolution Managers and claims staff. Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution. Acerca de ti Advanced English level (Advanced B2 minimum required). Strong typing skills and basic computer knowledge. Availability to handle calls and work on claims-related issues. 1 year of previous experience in contact center or customer support roles. Training will be delivered On Site / Operations will be handled in a Hybrid model.

Advanced English level (Advanced B2 minimum required). Strong typing skills and basic computer knowledge. Availability to handle calls and work on claims-related issues. 1 year of previous experience in contact center or customer support roles. Training will be delivered On Site / Operations will be handled in a Hybrid model.

Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity. Answer incoming phone inquiries from clients, claimants and medical providers about claims information. Forward calls as needed to Resolution Managers and claims staff. Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.