Problem Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Problem Manager based in the United States.

This role offers the opportunity to lead enterprise Problem Management initiatives that improve the stability, reliability, and performance of critical IT services within a federal environment. You will be responsible for identifying the root causes of recurring incidents, coordinating long-term corrective actions, and driving continuous service improvement across multiple IT disciplines. Working closely with Incident, Change, and Configuration Management teams, you will help reduce operational risk and strengthen service delivery. The position combines analytical problem-solving, process governance, and stakeholder collaboration to deliver measurable operational improvements. It is ideal for professionals with strong ITIL expertise who are passionate about preventing issues rather than simply resolving them. You'll join a collaborative environment focused on operational excellence and continuous improvement.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Problem Manager based in the United States.

This role offers the opportunity to lead enterprise Problem Management initiatives that improve the stability, reliability, and performance of critical IT services within a federal environment. You will be responsible for identifying the root causes of recurring incidents, coordinating long-term corrective actions, and driving continuous service improvement across multiple IT disciplines. Working closely with Incident, Change, and Configuration Management teams, you will help reduce operational risk and strengthen service delivery. The position combines analytical problem-solving, process governance, and stakeholder collaboration to deliver measurable operational improvements. It is ideal for professionals with strong ITIL expertise who are passionate about preventing issues rather than simply resolving them. You'll join a collaborative environment focused on operational excellence and continuous improvement.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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