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Job Description
Chalet Host
Department: In Chalet
Employment Type: Fixed Term Contract
Location: French Alps
Reporting To: Chalet Manager
Description
As a Chalet Host, you will create a warm, welcoming “home-from-home” environment for guests staying in a catered chalet. You will be responsible for delivering exceptional hospitality by preparing high-quality meals, maintaining excellent cleanliness standards, and providing outstanding customer service to ensure guests enjoy a memorable ski holiday.
This is a hands-on, varied role that combines cooking, housekeeping, and guest interaction in a dynamic alpine setting.
Key Responsibilities
Guest Experience & Customer Service
- Provide a warm welcome and build strong relationships with guests throughout their stay
- Deliver exceptional, personalised customer service to ensure a memorable holiday experience
- Create a relaxed and friendly chalet atmosphere, especially during meal times
- Anticipate guest needs and go the extra mile to exceed expectations
- Prepare and serve daily home-cooked meals, including:
- Cooked breakfast
- Afternoon tea
- Canapés and pre-dinner drinks
- Three-course evening meals
- Ensure all dishes are presented to a high standard and taste excellent
- Maintain cleanliness and hygiene standards in all food preparation areas
- Clean the chalet daily, including bedrooms and communal areas
- Change towels mid-week and carry out full deep cleans on changeover days
- Maintain high standards of cleanliness and organisation at all times
- Ensure the chalet is consistently welcoming and well-presented
- Start early to prepare and serve breakfast for guests
- Manage daily schedules including cleaning, food prep, and guest service
- Prepare afternoon tea and evening meals efficiently
- Conduct weekly stock checks and collect supplies from resort stores
- Work collaboratively with chalet managers and resort teams
Skills, Knowledge and Expertise
Essential Skills
- Strong interpersonal and communication skills
- Excellent time management and organisational ability
- Ability to multitask and work efficiently under pressure
- High attention to detail in both food preparation and cleaning
- Previous experience in catering, hospitality, or customer service
- Ability to cook to a good standard (professional experience or cookery course preferred)
- Understanding of hygiene and food safety standards
- Awareness of guest service excellence within a hospitality environment
- Friendly, approachable, and personable (“people person”)
- Professional with a strong work ethic and high standards
- Physically fit and able to handle a demanding, hands-on role
- Flexible, proactive, and positive attitude
- Passion for delivering outstanding guest experiences
Benefits
- Opportunity to live and work in a ski resort environment
- Daily time off to ski and explore the mountains
- Work in a sociable, team-oriented atmosphere
- Gain valuable experience in hospitality, catering, and customer service
- Structured support from chalet managers and resort teams
- No responsibility for food ordering or budgeting (managed centrally)
- Develop cooking and hosting skills in a professional setting