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Job Description
Resort Support
Department: Operations
Employment Type: Fixed Term Contract
Location: French Alps
Description
The Resort Support role is key to ensuring our chalet operations run seamlessly. This dynamic position involves a variety of behind-the-scenes tasks, including organizing and distributing food, wine, and laundry. You will also be responsible for making deliveries around the resort, so a confident and experienced driver is essential for this role.
We have one Resort Support team member at each of our resorts: Val d'Isere, Courchevel, and La Tania. In La Tania, our smaller resort, this role also includes responsibility for Chalet Maintenance.
We have one Resort Support team member at each of our resorts: Val d'Isere, Courchevel, and La Tania. In La Tania, our smaller resort, this role also includes responsibility for Chalet Maintenance.
As a Resort Support, you will work behind the scenes across a variety of tasks that ensure our chalets operate seamlessly. This includes sorting and distributing food, wine, and laundry, as well as assisting with the maintenance of chalet amenities such as hot tubs.
Each week, our resorts receive deliveries of food, wine, and laundry. You will support managers in unpacking these deliveries and maintaining organized storerooms. Once sorted, you will help distribute items to each chalet and make deliveries around the resort.
Several of our chalets feature hot tubs. In this role, you will regularly check chemical levels and perform drain-and-refill duties on changeover days to ensure they remain in top condition.
Key Responsibilities
You will work split shifts every day. In the morning you will work from approximately 8-11am. You are then free to ski or do as you please during the day. You will return to work in the evening and work from around 5-8pm.
Whilst at work, you will make deliveries of items Chalet Hosts have called in to request e.g. missing ingredients they need to cook with. We receive deliveries of food, wine and laundry on different days during the week so when these arrive you will help Chalet Managers to unload these in our store rooms.
You will make deliveries of food, wine and laundry to the chalets during the week e.g. for our mid-week towel change and 'shopping day' when Chalet Hosts receive fresh ingredients for the week.
On Sunday, which is our changeover day, you will help collect and deliver luggage from chalets to transfer buses. We do this so guests don't have to carry bags through the snow. You will then collect/deliver fresh linen and towels to all of the chalets and any additional items guests require such as cots, high chairs or pre-ordered upgrade wine packages.
You will have 2 days off each week on the same days as the rest of our resort staff so you can all join in activities together.
Whilst at work, you will make deliveries of items Chalet Hosts have called in to request e.g. missing ingredients they need to cook with. We receive deliveries of food, wine and laundry on different days during the week so when these arrive you will help Chalet Managers to unload these in our store rooms.
You will make deliveries of food, wine and laundry to the chalets during the week e.g. for our mid-week towel change and 'shopping day' when Chalet Hosts receive fresh ingredients for the week.
On Sunday, which is our changeover day, you will help collect and deliver luggage from chalets to transfer buses. We do this so guests don't have to carry bags through the snow. You will then collect/deliver fresh linen and towels to all of the chalets and any additional items guests require such as cots, high chairs or pre-ordered upgrade wine packages.
You will have 2 days off each week on the same days as the rest of our resort staff so you can all join in activities together.
Skills, Knowledge and Expertise
Essential Skills
- Strong interpersonal and communication skills
- Excellent time management and organisational ability
- Ability to multitask and work efficiently under pressure
- High attention to detail in both food preparation and cleaning
- Previous experience in catering, hospitality, or customer service
- Ability to cook to a good standard (professional experience or cookery course preferred)
- Understanding of hygiene and food safety standards
- Awareness of guest service excellence within a hospitality environment
- Friendly, approachable, and personable (“people person”)
- Professional with a strong work ethic and high standards
- Physically fit and able to handle a demanding, hands-on role
- Flexible, proactive, and positive attitude
- Passion for delivering outstanding guest experiences
Benefits
- Opportunity to live and work in a ski resort environment
- Daily time off to ski and explore the mountains
- Work in a sociable, team-oriented atmosphere
- Gain valuable experience in hospitality, catering, and customer service
- Structured support from chalet managers and resort teams
- It is imperative you are confident driving. You must have held a full driving licence for at least 2 years. We provide winter driver training.