Support AI Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support AI Analyst based in United States.

This role sits at the intersection of customer support operations and artificial intelligence, focused on transforming how support teams operate through automation and AI-driven workflows. You will be responsible for managing and optimizing AI tools such as chatbots, copilots, and knowledge systems that directly impact customer experience and operational efficiency. The position requires a strong analytical mindset and curiosity for emerging AI technologies, with a focus on turning support data into scalable automation opportunities. You will work closely with Product, Engineering, and Support leadership teams to design and improve intelligent workflows. Your work will directly reduce manual effort, improve response quality, and enhance the overall customer journey. This is a high-impact role in a fast-moving, global environment where experimentation and continuous improvement are strongly encouraged.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support AI Analyst based in United States.

This role sits at the intersection of customer support operations and artificial intelligence, focused on transforming how support teams operate through automation and AI-driven workflows. You will be responsible for managing and optimizing AI tools such as chatbots, copilots, and knowledge systems that directly impact customer experience and operational efficiency. The position requires a strong analytical mindset and curiosity for emerging AI technologies, with a focus on turning support data into scalable automation opportunities. You will work closely with Product, Engineering, and Support leadership teams to design and improve intelligent workflows. Your work will directly reduce manual effort, improve response quality, and enhance the overall customer journey. This is a high-impact role in a fast-moving, global environment where experimentation and continuous improvement are strongly encouraged.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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