Accelerate the successful adoption of Google Gemini and AI solutions across a portfolio of SMB customers, ensuring rapid time-to-value and sustained growth.
Seamlessly navigate between executing broad, AI-first "tech-touch" motions for scaled outreach, and leading deep, strategic adoption and expansion plays with key executive stakeholders and partners.
Act as a foundational builder for the team. Identify operational bottlenecks and design repeatable, scalable frameworks, playbooks, and processes from the ground up, leveraging systems-first thinking.
Synthesize technical feedback and adoption trends from the SMB portfolio to partner with Product, Engineering, and Sales, directly influencing the product roadmap and go-to-market strategy.
Guide IT and business executives through complex organizational transformations, educating them on how to leverage agentic tools and modern cloud infrastructure to solve critical business problems.

Customer Success Manager, SMB, Google Cloud

Job Description