Operations Coordinator

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger

Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning

That’s what it means to live The Gallagher Way

Overview Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries

We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way

We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women

Be part of a global leader in insurance, risk management, and consulting

About the Role The Operations Coordinator is responsible for managing the day-to-day functioning of the office, ensuring a professional, efficient, and well-supported environment for brokers, clients, and visitors

The role acts as a central point of coordination across the branch, delivering high-quality office management, administrative support, and operational services that enable broking teams to focus on client outcomes

This includes overseeing workplace operations, coordinating broker support activities, and ensuring a seamless experience for both internal stakeholders and external clients

The Operations Coordinator plays a key role in maintaining service standards, supporting client-facing interactions, and ensuring the smooth execution of operational processes, while also providing governance and coordination across business continuity, compliance, and branch operations

Key Responsibilities: Operational Coordination & Branch Support Office & Facilities Coordination Business Continuity, Risk & Compliance Support Data, Reporting & Operational Support Communication & Stakeholder Engagement Projects & Continuous Improvement What We’re Looking For: We are looking for someone who thrives in a fast-paced environment and has a passion for operational excellence

Capabilities Exceptional organisational and coordination skills

Strong communication and stakeholder engagement abilities

Problem-solving mindset with attention to detail

Adaptability, resilience, and a drive for continuous improvement

Qualifications Certificate 3 in Business or Administration desirable Relevant industry experience, either insurance or banking industry preferred Previous experience working in a busy office Why Join Gallagher

Work for a globally respected organisation with a longstanding and ethical foundation Be part of a supportive and collaborative team culture Enjoy opportunities for professional growth and development Make a meaningful impact in a role that values your expertise If you’re ready to take the next step in your career and contribute to a global leader in insurance brokerage, we’d love to hear from you

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options

Apply now via our careers website, Gallagher Careers or for further information, please contact our Talent Acquisition team at [email protected] Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third-party provider

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion

We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices

We are committed to providing a working environment that embraces and values diversity, equity and inclusion

Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave - Novated Leasing opportunities - Two paid volunteer days annually - Health Insurance Discounts with our Group Insurance Plan - Employee Stock Purchase Program - Paid parental leave Other benefits include: - Flexible and hybrid work arrangements - Mental Health and Wellbeing Support for yourself and immediate family members - Employee Recognition Awards and Service Milestone Recognitions - Peer Support Program - Annual flu vaccinations - Access to Reward Gateway – discount offers at over 350 retailers! - And more..

We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities

We see inclusion as a conscious commitment and diversity as a vital strength

By embracing diversity in all its forms, we live out The Gallagher Way to its fullest

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.