Workforce Coordinator

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary The core purpose of the Workforce Coordinator role is to continuously assess changing work drivers (e.g. flight arrival and departure times) and make adjustments to the allocation of staff to cover the work on the day of operations as well as rosters beyond day of operations (with a 72-hour horizon)

The position ideally requires a well organised, dedicated person with strong administration and problem-solving skills with experience in airport operations

Your activities  Review and plan rosters up to 72 hours in advance, ensuring effective coverage based on key work drivers such as schedules, load factors, and baggage/freight loads

Coordinate and monitor daily resources, allocating tasks to ensure coverage of off-schedule flights, bay changes, and disruption events

Collaborate with Duty Managers, Supervisors, and other key staff to keep the team informed of plans and operational activities

Create and update allocation sheets to reflect initial and updated plans and communicate these to the workforce

Develop and publish aircraft towing plans

Provide ad-hoc coverage for resource shortages through reallocation of available resources, call-ins, or additional hours allocation

Manage fatigue principles, work patterns,

/experience, and leave effectively

Review timesheets for accuracy and prepare reports on manpower usage, roster variances, challenges, and coverage issues

Continuously identify the most efficient and safe ways to cover work and meet service objectives proactively

Your profile  Aviation ground handling experience, preferably with knowledge of workforce planning or allocation

Strong problem-solving skills and attention to detail

Proficiency in administrative tasks and computer software/system usage, including email, Word, and Excel

Excellent interpersonal skills with the ability to communicate effectively with peers

Effective planning, time management, and organizational skills

Excellent written and oral communication abilities

Ability to work autonomously with minimal direction, demonstrating initiative and motivation

What we offer Competitive remuneration

On-site employee parking available

Opportunities for career advancement

Accrual of annual and personal leave

Comprehensive & paid training and ongoing support provided

At Swissport, we believe in diversity,

, and the power of our values to drive our success

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at Swissport Careers to learn more about Life at Swissport

Join Swissport today and be part of a team that connects the world of aviation

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.