Senior Technical IT Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

 

Come and join our Customer Success team based in Italy, serving our customers in Rome, with your commitment as a 

Senior Technical IT Consultant

 

YOUR IMPACT

In this customer-facing role, you will ensure the stability and performance of complex environments across Italy and EMEA while making a visible impact on customer success. By taking technical ownership and working directly on critical systems, you will solve high-impact issues and drive continuous improvement.

A key part of the role is close collaboration, primarily with Public Sector customers on-site in Rome (approximately three days per week). This allows you to build strong relationships, gain deep insight into real-world environments, and position yourself as a trusted technical expert with direct influence on outcomes—going beyond remote support to truly shape how systems perform and evolve.

 

WHAT THE ROLE OFFERS

• Deliver hands-on application support and troubleshooting for complex customer environments
• Personally analyse, debug, and resolve incidents (this is not a coordination-only role)
• Take end-to-end ownership by actively fixing issues and implementing improvements
• Perform root cause analysis and system optimisation to improve stability and performance
• Act as a key escalation point, working directly on complex technical problems
• Collaborate with internal teams when needed, while remaining the main technical owner
• Provide technical delivery for customers across Italy and the EMEA region

 

WHAT YOU NEED TO SUCCEED

• Degree in Computer Science or equivalent hands-on IT experience
• 5+ years of hands-on experience in technical support, AMS, or consulting
• Strong technical expertise in:
• Windows & Linux server environments
• Oracle and MS SQL Server databases
• Web/application servers (IIS, Tomcat)
• Proven experience in:
• Troubleshooting complex systems
• Incident & problem management
• Root cause analysis and system optimisation
• Log analysis, debugging, and basic scripting/tooling
• ITIL certification (required) and solid understanding of service management processes
• Ability to:
• Work independently on complex technical issues
• Take full end-to-end ownership
• Mentor and support junior consultants
• Additional experience that will strengthen your profile:
• Support or consulting experience with OpenText Content Management solutions
• Cloud technologies
• Kubernetes / containerisation
• Exposure to AI-related technologies
• Fluent Italian and English language skills, both written and spoken

 

ONE LAST THING:
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

In this environment, this role offers you the opportunity to take real ownership, contribute meaningfully to customer success, and grow your impact as a senior professional within a collaborative, high-trust global team.

 

Please make sure to upload your CV in English. Thank you.

#LI-TH1

#LI-Remote

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.