Key Account Manager
Job Description
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Role overview
We are seeking a seasoned Key Account Manager to manage and grow relationships with our most strategic hotel customers across the DACH region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions.
Who you are
The ideal candidate will be fluent in German and English, Swedish and Danish would be a plus
With a strong understanding of hotel operations and hospitality technology
Will bring a customer-first mindset focused on retention, growth, and strategic partnership
What you will do
Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers.
Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations.
Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.