Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada.

This role sits at the center of long-term client growth and retention, managing a large portfolio of established accounts in a fast-paced, performance-driven environment. You will be responsible for ensuring clients see clear, measurable ROI from their digital marketing investment while building trusted, strategic relationships with key stakeholders. The work blends account management, data-driven consulting, and proactive problem-solving across SEO, paid media, and web performance initiatives. You will regularly lead business reviews, translate marketing performance into actionable insights, and identify opportunities for expansion and upsell. Success in this role requires strong commercial thinking, structure in managing high account volume, and the ability to balance client satisfaction with retention and growth goals. It is a highly autonomous position where ownership, communication, and accountability directly shape outcomes.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada.

This role sits at the center of long-term client growth and retention, managing a large portfolio of established accounts in a fast-paced, performance-driven environment. You will be responsible for ensuring clients see clear, measurable ROI from their digital marketing investment while building trusted, strategic relationships with key stakeholders. The work blends account management, data-driven consulting, and proactive problem-solving across SEO, paid media, and web performance initiatives. You will regularly lead business reviews, translate marketing performance into actionable insights, and identify opportunities for expansion and upsell. Success in this role requires strong commercial thinking, structure in managing high account volume, and the ability to balance client satisfaction with retention and growth goals. It is a highly autonomous position where ownership, communication, and accountability directly shape outcomes.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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