IT Support Technician

First Contact Technical Support: Troubleshoot and diagnose issues, including computers, printers, peripherals, and software. Perform routine adjustments and preventive maintenance in accordance with established Standard Operating Procedures (SOPs). Ticket Management: Serve as the primary point of contact for on-site support. Manage a personal ticket queue within ServiceNow, create and route tickets, and document issues and steps taken. Document technical fixes clearly and ensure timely updates to users. Training Skills Development: Actively participate in on-the-job training and professional development. Attend monthly 1:1 mentorship meetings and complete required DTS training paths.