Destination Services Operations Manager (Mandarin Speaker)

Team Summary: The Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting our employees at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.

Destination services include:

• Home rental service: Assist with finding housing options, negotiating lease terms.
• Settling-in service: Assist with bank account opening, utilities set up, etc.
• Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting.
• School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:

• Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
• Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.
• As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees.
• Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken.
• Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness.
• Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.
• Driving global projects to create efficiencies for the team and stakeholders

Minimum Qualifications:

• Bachelor's degree or higher in a relevant field.
• 5+ years of experience in vendor management and driving global projects
• Proficiency in English and Mandarin is required, as this role will support employees relocating from China to the U.S. and ensure smooth communication throughout the transition.

Preferred Qualifications:

• Strong communication and problem-solving skills, a high level of resilience, and the ability to adapt according to business development needs.
• Advanced data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.