Technical support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.

This role offers an exciting opportunity to be at the forefront of customer-facing technical problem solving in a fast-paced, cloud-first product environment. You will be responsible for diagnosing and resolving complex technical issues related to APIs, integrations, and cloud-based systems while ensuring a seamless customer experience. The position involves working closely with engineering and product teams to investigate incidents, manage escalations, and support critical outages with urgency and precision. You will interact directly with customers across multiple channels, including chat, email, and video, providing clear and empathetic technical guidance. This is a high-impact role where your ability to troubleshoot, communicate, and think critically will directly influence customer success. The environment is dynamic, collaborative, and focused on continuous learning and improvement, making it ideal for engineers who thrive in solving real-world technical challenges.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.

This role offers an exciting opportunity to be at the forefront of customer-facing technical problem solving in a fast-paced, cloud-first product environment. You will be responsible for diagnosing and resolving complex technical issues related to APIs, integrations, and cloud-based systems while ensuring a seamless customer experience. The position involves working closely with engineering and product teams to investigate incidents, manage escalations, and support critical outages with urgency and precision. You will interact directly with customers across multiple channels, including chat, email, and video, providing clear and empathetic technical guidance. This is a high-impact role where your ability to troubleshoot, communicate, and think critically will directly influence customer success. The environment is dynamic, collaborative, and focused on continuous learning and improvement, making it ideal for engineers who thrive in solving real-world technical challenges.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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