Senior Designer, Attorney-General’s Chambers (AGC)

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Learn more about GovTech at tech.gov.sg. 

 

[What you will be working on] 

The Attorney-General’s Chambers (AGC) in Singapore is seeking a Designer/Researcher to support its digital transformation efforts, focusing on modernizing legal drafting systems and developing AI-powered tools. The role involves consolidating data, improving search functions, and enhancing evidence-based legal operations.

• User research and requirements analysis: The candidate will conduct user interviews and workshops to understand search behaviors and define the scope for an enterprise search solution.

• Service journey mapping and design: Responsibilities include mapping current search workflows, designing optimal user experiences, and creating service blueprints for new search capabilities.

• Concept development and prototyping: The role involves collaborating with teams to create design concepts, wireframes, and prototypes using tools like Figma, iterating designs for stakeholder feedback.

• UI design specification and future planning: The candidate will develop detailed UI specifications, prepare handover materials, establish design frameworks for future projects, and document best practices

 

Brief Overview

The Attorney-General's Chambers (AGC) is Singapore's principal government legal service, responsible for legislation drafting, legal advisory, prosecution, and international law. AGC is undergoing digital transformation which includes the modernisation of its legislative drafting systems, the adoption of AI-powered knowledge management tools, and the development of a centralised data infrastructure to support evidence-based legal work products.

• Consolidate siloed datasets across teams and systems into a centralised data warehouse

• Establish tagging, classification, and metadata frameworks for legal knowledge repositories

• Prepare and structure data to support AI-powered tools including LLM based application across AGC product suite

• Build the analytical foundations for evidence-based legal operations and decision-making

The successful candidate will guide the entire design process from discovery to implementation, working with legal professionals and technical teams to address current search fragmentation and pain points. This position also involves establishing design frameworks for AGC's broader digital transformation initiatives.

Key Responsibilities:

User Research and Requirements Analysis

• Conduct comprehensive user interviews and stakeholder consultations to understand current search behaviours, pain points, and unmet needs across AGC

• Facilitate discovery workshops with business users to map existing search workflows and identify gaps in current individual search engines

• Analyse user feedback and requirements to define the scope and functionality needed for the enterprise search solution

Service Journey Mapping and Design

• Map current-state service journeys for search-related processes across different AGC systems and departments

• Design comprehensive to-be service flows that outline optimal user experiences for the first phase - unified enterprise search capability

• Create detailed service blueprints that define user touchpoints, backend processes, and system interactions for the new search functionality

Concept Development and Prototyping

• Work collaboratively with the existing AGC teams to translate user requirements into tangible design concepts and mockups leveraging tools like Figma

• Develop wireframes, interactive prototypes, and concept designs that demonstrate the proposed enterprise search user experience

• Create multiple design iterations and alternatives for stakeholder review and validation

User Testing and Validation

• Present design concepts and prototypes to users and stakeholders for feedback and validation

• Conduct usability testing sessions to evaluate design effectiveness and identify areas for improvement

• Iterate on service journeys and design concepts based on user feedback to ensure optimal adoption and user satisfaction

UI Design Specification and Handover

• Develop detailed UI screen designs and interface specifications that provide clear guidance for development teams

• Create comprehensive design documentation including user interface guidelines, interaction patterns, and visual design standards

• Prepare design handover materials and collaborate with engineers to ensure accurate implementation of designed solutions

Future Stream Planning and Framework Development

• Establish service design methodologies and user research frameworks that can be applied to subsequent transformation phases

• Support the planning and scoping of the IW platform modernisation by providing insights from the enterprise search project

• Document lessons learned and best practices to guide future transformation initiatives across AGC

 

[What we are looking for]

• 5 to 8 years of UX design experience with expertise in user research, service design, and complex data-heavy interfaces

• Proven ability to lead discovery in complex, rules-based domains
  Skilled in Figma, service blueprinting, journey mapping, and workshop facilitation

• Strong visual communication and systems thinking capabilities

• Experience working with structured content (e.g. forms, XML, data-heavy UIs)

• Comfortable presenting and defending design decisions to non-design stakeholders

We Also Value

• Intellectual curiosity by asking why, not just how.

• A bias towards action: you prefer testing ideas over debating them.

• A collaborative mindset - you can work with domain experts, engineers, and leadership.

Place of Work

This is a hybrid role based at the Attorney-General’s Chambers, located in PARKROYAL COLLECTION Pickering.

 

What We Offer:  

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.  

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. 

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech