Events Concierge

Summary: The Events Concierge ensures the highest standards of customer service and patron experience for The Lincoln Center and Community Center for Creativity – City of Fort Collins. This position acts as front-line staff for all building activities and building security, reporting to the Conference Services Coordinator. Essential Duties and Responsibilities: The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive: -Demonstrate overall professionalism in completed work, demeanor, and behavior while effectively displaying strong communication skills (oral written). -Staff the Concierge Desk anytime the public is in the building, providing customer service, tending to “Day of Event” needs, and ensuring general security of the facility and grounds. -Act as the primary point of contact in emergency situations; coordinating with first responders and other venue staff. -During events, record detailed information for billing purposes and update event checklists. -Prepare, set up, and monitor in-house hospitality service for events, which may include coffee, hot tea, and ice water. -Uphold general building readiness and appearance by ensuring proper equipment counts and maintaining appropriate equipment/furniture placement throughout the venue in accordance with fire/safety codes and event layouts. Remedies or reports deficiencies to supervisor. -Complete projects as assigned by Conference Services Coordinator, Events Coordinator, Facility Services Coordinator, Scheduling -Coordinator, and/or Event Operations Manager. -Working collectively with your fellow Event Concierge, perform general clerical duties for the Lincoln Center Administration Offices including answer/route phone calls, distribute mail, field customer inquiries, and receive incoming packages. -Must have the ability to work a variety of shifts, including weekends, evenings, and holidays. -Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service. -As needed, and when time allows, assist the Facility Attendants with the set/strike of rooms according to event reports and maps (tables, chairs, staging, presentation equipment, dance floor, linens, etc.). -Correctly set, test, and troubleshoot audio/visual equipment, ensuring full functionality and readiness for events. -At the conclusion of an event, strike audio/visual equipment, hospitality, and linens; ensure floors are free of large spills or trash and as appropriate, strike all lobby spaces. -Perform work without direct supervision in a fast paced, everchanging environment to identify prioritize daily duties and unexpected challenges. -Anticipate the client’s needs, respond promptly, and acknowledge all guests’ requests, and triage issues, however busy. Supervisory Responsibilities: This position is not responsible for the supervision of employees.