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Technical Service Representative
75% TravelPosted 3 days ago
onsite
Job Description
Job Id:
202
# of Openings:
1
Job Description:
Over 125 years of innovation have made Mankiewicz one of the world's leading manufacturers of high-quality coating solutions for industrial series production. From small manufacturers to large global corporations, Mankiewicz is at ease in the Automotive, Aviation, Railway, Machinery, Yacht, and Wind Power industries. Countless projects and challenges have shaped the company and its product portfolio into what it is today.
Mankiewicz's paint flew to the moon on a camera lens in 1969. A Hollywood mission brought Mankiewicz to the big screen in the 1990s. In "Golden Eye," the interior of James Bond's BMW Z3 was painted with Mankiewicz paint - not shaken, but well stirred by the Mankiewicz experts.
Come join one of the Best Places to Work in SC - winner in 2022, 2023, 2024, and 2025!
Mankiewicz Coatings LLC is hiring a Technical Service Representative to support our team with technical expertise and exceptional customer service. This role is a direct hire position and is responsible for support of and service for customers and prospective customers in the Automotive industry in regards to all technical application questions and problems, project-supporting technical assessment of performance systems, and application-technological project management for customers.
Job Responsibilities:
• Provide technical support on the implementation of new Mankiewicz products.
• Manage the testing on the marketability of new applications and application systems.
• Initiation, performance and evaluation of competitive research.
• Presentation of new products and their advantages to the customer according to the customer’s processes and requirements.
• Direct the identification of customers' needs and market opportunities to continuously expand Mankiewicz' activities.
• Adjustments of products and colors in regards to customers' needs.
• Provide support for color lab, and liaise with production, customer service, sales and development regarding color issues.
• Process & validate formula change requests and update appropriate databases of approved formulas.
• Record and communicate formulation change requests in a clear and unambiguous manner, noting any special features or requirements.
• Reproduce colors on various high-quality polyurethane, epoxy, water, and solvent based paint and coating platforms.
• Monitor technical trends (coatings, application techniques and application equipment).
• Proactive handling of continuing education in regards to relevant technical and market knowledge.
• Direct the application-technological trials and their documentation.
• Consult customers with application equipment.
• Application parameter testing of new product developments and optimization in cooperation with the laboratory.
• Development of application recommendations for customers (internal and external)
• Gathering of information on, analysis of and dealing with application problems and complaints of the customers.
• Establishing and definition of application windows.
• Instruction of customers' painters / application engineers; imparting of specific application-technological knowledge.
• Imparting of knowledge on pretreatment methods to customers (internal and external).
• Ensure that goals, targets and strategies will provide midterm and long term added profit to the group.
• Maintain compliance with all company policies and procedures
• Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of Mankiewicz Coatings.
Job Requirements:
• Bachelor’s degree required. Degree in Engineering, Chemistry or Colorimetry preferred.
• Receive hazardous waste training within 6 months of initial employment, and annually thereafter in accordance with the applicable provisions of R.61-79.262.17(a)(7)(ii), (iii) and (iv)(D) of the South Carolina Hazardous Waste Management Regulations (SCHWMR).
• Minimum of 5 years experience in the coatings industry.
• Proficient knowledge of the installations / technical systems.
• Proficient knowledge of the applications techniques (nozzles, piston pump, double diaphragm pumps).
• Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook and Powerpoint).
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination.
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
Physical Requirements/Working Conditions:
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching.
• Must be able to mix paints, use paint sprayers and other equipment to efficiently and effectively perform the job.
• Exposure to fumes and hazardous chemicals.
• Must be able to lift and carry up to 50 pounds
• Able to stand for 8 hours per day
• Must be able to talk, listen and speak clearly on the telephone
We Offer:
- A competitive benefit package
- 12 annual company paid holidays
- A Tuition Reimbursement Program
- A generous 401(k) employer contribution
- Paid Time Off (PTO), including vacation and sick days
- Opportunities for overtime
- On-the-job training and skill development
- Safe and team-oriented work environment
- Employee recognition program
- A generous employee referral bonus
Mankiewicz Coatings LLC is an Equal Opportunity / Affirmative Action Employer. All qualified applicants receive consideration for employment without regard to age, disability, race, color, national origin, sex, marital status, sexual orientation, gender identity, religion, creed, veteran or military status, or other protected status.
We participate in E-verify for all employment verifications.
Drug-free workplace.
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