Job Description
Location: Seoul
Department: Customer Service
Reports To: Associate CS Manager
Job Type: Full-Time
Position Summary:
The Customer Service Administrator supports daily customer service operations by managing customer master data, processing orders, and coordinating guarantee and complaint cases. This role works closely with Sales, Logistics, Finance, and HQ teams to ensure accurate order processing, timely customer communication, and efficient case handling.
Key Responsibilities:
1. Customer Master Data Management (SAP)
- Create and maintain customer master data in SAP, including new customer registrations and change requests
- Ensure accuracy, consistency, and proper documentation of customer master data
- Maintain and distribute customer master data files as required
- Coordinate with Sales, Logistics, and Finance teams to support updates and data corrections
2. Order Management
- Process and manage sales orders in SAP and monitor order status through completion
- Issue and send invoices to customers and respond to invoice-related inquiries
- Handle customer inquiries related to order processing, delivery status, and documentation
- Support smooth order fulfillment through coordination with internal teams
3. Guarantee and Complaint Handling
- Perform guarantee labeling tasks and related administrative processes
- Update and maintain guarantee CR lists received from HQ
- Prepare and manage delivery lists for products shipped to HQ for guarantee investigation
- Request and track guarantee investigation reports from HQ
- Close guarantee cases and maintain proper documentation and records
4. Operational and Administrative Support
- Respond to general customer requests and escalate issues when necessary
- Support daily customer service operations and team administrative tasks
- Collaborate with cross-functional teams to ensure efficient issue resolution and service delivery
Qualifications
- Bachelor’s degree in Business Administration, Logistics, or a related field
- 2 years of experience in customer service, order management, or sales support
- Experience working with SAP or ERP systems preferred
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Fluent in Korean and English preferred
What We Look For:
- Learning & Problem-Solving
Fast learner with a proactive mindset, able to understand and solve issues effectively.
- Quality & Precision
Delivers accurate and detailed work with high standards.
- Flexibility & Initiative
Works well independently and in teams, adapts to changes, and prioritizes tasks effectively.
- Communication & Collaboration
Clear communicator who collaborates well while taking ownership of work.
- Customer Focus & Culture
Passionate about excellent customer service and aligns with company culture.
ABOUT US
The Straumann Group is a global leader in tooth replacement and orthodontic solutions. It unites global and international brands that stand for excellence, innovation and quality in tooth replacement and esthetics, including Straumann, Neodent, Medentika, ClearCorrect, Dental Wings and other fully- or partly-owned companies and partners.
Want to know more? Check out http://www.straumann.com/careers