Job Description
Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.
Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.
We are seeking a proactive, detail-oriented, and customer-focused Insurance Executive to join our dynamic Motor Insurance team. In this role, you will be the vital link between our clients and top-tier insurers, ensuring seamless policy administration while delivering outstanding support in a fast-paced, digital-first environment. If you are a licensed insurance professional who thrives on operational excellence and client satisfaction, we want to hear from you.
What You Will Deliver
- Drive the full lifecycle of motor insurance policies, seamlessly executing new business applications, renewals, endorsements, claims processing, and cancellations.
- Oversee daily administrative workflows, including precise premium collections and refund arrangements.
- Ensure all documentation is flawlessly accurate and fully compliant with regulatory standards.
- Act as the primary liaison with major insurance companies to negotiate terms, advocate for clients during the claims process, and efficiently resolve underwriting queries.
- Deliver responsive and empathetic customer service by managing and resolving high-volume inquiries across multiple channels—including WhatsApp, email, and phone—translating complex insurance details into clear, helpful advice.
- Track business performance by preparing accurate and timely monthly operational reports to help management identify trends and optimize workflows.
Who You Are
- A proven track record in general insurance operations, with direct experience in Motor Insurance highly preferred.
- Must possess valid IIQE Paper 1 & 2 passes.
- Strong command of MS Office and Google Workspace, particularly spreadsheets for data tracking and reporting.
- Adept at using digital communication platforms (e.g., WhatsApp Business) to manage customer interactions efficiently.
- Excellent written and spoken communication skills in Cantonese and English; proficiency in Mandarin is a strong plus.
- Highly organized, independent, and customer-centric.
- A natural relationship-builder and excellent team player who collaborates effectively with internal stakeholders and external partners, while still possessing the drive to manage tasks independently.